Hitachi — A/C service request not attend even after multiple call.

Address:

Mumbai City, Maharashtra, 400067

Hi, I raised a service request on 4 Oct 2015 ([protected]) around 10am for my Hitachi A/c purchased around a year back. I got a call from one of your service agent named Danish (mobile No. +917XXXXXX681) asking to service the A/c. I confirmed to come on the coming Saturday. Danish did not come on Saturday for A/c service nor did I get any call from him. Later when I called him as to why he did not turn up, Danish replied saying that you did not pick up the phone so he cancelled my service request and I should raise a new request. Later due to certain electricity concerns my A/c stopped working, I raised a request on 23rd Oct 2015 ([protected]) and since then I am calling every day (24th Oct, 26 Oct, 27 Oct) and I am getting only two response from customer support person- first response is the "apology since the technician did not turn up" and second response is “we will send the person as soon as possible”. I have been requesting them continuously to send a person immediately to resolve my issue but till date I have no response from them. On 26 Oct someone called from Ahmedabad (mobile - +917971XXXX00) and confirmed that the technician will surely come on Monday, but still no one turned up. I never expected such worst service from a brand like Hitachi. I bought the A/c from them just expecting a better service and a better product. But I feel I took a wrong decision. Now I am cursing my decision to buy a Hitachi A/c, its makes me feel that I should have gone for some other brand instead of Hitachi so that I could expect at least a better service. Hope Hitachi can listen to their customer. To all consumers think twice before buying this brand. Heat will not kill you as much this brand will kill.