Hitachi Home & Life Solutions India [HHLI]

Hitachi — Air conditioner

D J Dutta Ray

from Hazaribagh, Jharkhand

Address:

Kanchipuram, Tamil Nadu

I had purchased Hitachi ATOM in May 2010 from their authorized dealer M/s Freeze Engineering, Mammallapuram, and till now there was three major breakdowns. At present my Air-conditioner is not working for the last fifteen days and the dealer is not responding promptly as expected as being Hitachi a brand name. Incompetent technicians attending at late evening so as to make excuses with attending it TOMMROW which has not come as yet. I feel Hitachi after sales service of Hitachi has not been able to fulfill the expectations of the consumers. As such I recommend prospective buyers to think twice before making such purchase.

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Apr 24, 2015

Updated by D J Dutta Ray I had lodged complaint on 21st April (ID:1048163) But HITACHI nor its dealer is sensible to contact me and try to resolve my air-conditioner problem. The Company is die-hard to establish its in-efficiency towards after sales support giving space to other manufacturers to pick up this short comings.

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Comments

H DEEP

from Noida, Uttar Pradesh

I have puchased HITACHI WINDOW AC 1.5 TON 2 STAR on 08/12/12 from your dealer FRONLINE ELECTRICAL, sanjay place, Agra.
The AC is not cooling and spreading noise loudly. I have complaint to above dealer on 24/04/15. yours authorised service center at agra
AC point representative came on 28/04/15. After checking of AC he advised us for filling Gas. So he took Rs.350/- from us as visit charges. But till the date no person has come from AC POINT AGRA to take compressor for Gas filling. Your Service is Very Poor and
Very Very Poor and Unsatisfactory in Agra.
R.K. Singh
Mob no. [protected]
Agra