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Hitachi Customer Care


9th Floor, Abhijeet, Mithakhali Six Roads
Ahmedabad District
India - 380006

Customer Care Phone Numbers and Contacts

Phone:+91 79 3041 4800

Head Office & Works

Hitachi Complex, Karan Nagar Kadi
Dist. Mehsana - 382727 Gujarat, India
Tel No. +91 27 6427 7571

Corporate Office

A-15, Mohan Co-operative Industrial Estate, Mathura Road
New Delhi, India
Tel No. +91 11 2699 1361 / +91 11 2699 1362 / +91 11 2699 1363

Hitachi Complaints & Reviews

Hitachi AC - worst service

 john.paul on Jul 27, 2014
my hitachi ac remote was not functioning i registered a complaint with the hitachi the complaint no is 14062502740.after a week a service technician came he reset the remote and it started working..then the technician said the gas is less.i am a marine engnr n i hav knowledge abt refrigration system. isaid just looking at the fins hw cud u say lik that. u reduce the temp in remote n showe me.then he did something n fuse got blown n he said nw u hav to change the pcb.i said u countinously pressed the instant start button after tht only the fuse blown.he said he will come 2mrow n see he never came.i...
Complaint comments Read comments Complaint category Appliances

Hitachi - Foolish technicians with Hitachi

 jassida on Jul 23, 2014
What I have faced is a clear indication of companies trying to save money by hiring stupid people as technicians who have no knowledge of work assigned to them. I bought a 1.5 ton window AC of Hitachi make in the month of February 2012. The same was installed by technicians sent by hitachi (Monu +91 9769774112). He did not remove the stopper from the outlet meant to drain water that accumulates on the AC floor. Post that twice the same was serviced by Hitachi Technicians on different times who still did not remove the stopper. In the end what happens, with just 1 big rain the entire floor of AC...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - Problem In Split AC

 rash86 on Jul 23, 2014
Hello This is regarding request number 14072101504 I raised on 21st July 2014.The problem is gas leakage due to which cooling is not proper and there is some problem in display settings due to which my iclean is also not working. I have a split ac 1.5 ton and the model is iclean one. Now I would like to bring your attention to few things, I bought this split ac last year probably in october- november and hardly used it for a month. Then in 2014 summers came and we started using the spilt ac and realised that there was a gas leakage since last summer and the same was rectified in May 2014.I...
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Hitachi - about bad experience of hitachi service

 u v s rathore on Jul 22, 2014
comp. no 14071200050 dated 12.07.14 has not been resolved yet<22.07.14> despite of many calls. it shoes very bad service of hitachi and i will spread it by social network that not to buy any hitachi product. i purchased an ace inverter ac few days ago and its cooling is not proper fron very first day. kindly resolve my problum either i will throw it away....
Complaint comments Read comments Complaint category Government Organizations


 Rohitcp on Jul 18, 2014
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - 1.2t split ac gas leakage in 15 months

 ASHIM RAJAK on Jul 17, 2014
I buy 1.2t spilt ac follow me invoice no JKI/1061/12-13 on 24/03/2013, after installation or in one year warrenty priod two free service they did not check gas pressere, last free serrvice on 5th april2013 they only wash indor filter.On 12th july I found the ac is giving hot air, on complain service man atten on16th july & told the gas pressere is zero, they took Rs 250 for attending &demanding more Rs3000 fr gas, I did not agree.I am thinking now why I go for no 1 brand . Is it its quality?...
Complaint comments Read comments Complaint category Products & Services

Hitachi - New unit purchased which is damaged and is not working at all

 Raulthakur on Jul 17, 2014
I purchased a new split ac 1.5 tonne. But when the box was opened it was damaged and is notworking on installation. A complaint has been lodged with the customer care but i received no response from your side. My complaint number is 14071600751. Please get the unit replaced at the earliest. Regards Arjun 9990888887...
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Hitachi - Complaint against Hitachi after sales service and Air Conditioner as well

 Ceddyf on Jul 16, 2014
Dear Sir, I had purchased SPLIT AC - 1.5 TR CLASS HITACHI ACE CUT OUT in May 2011. I also purchased AMC for its maintenance every year. However, I had to make repeated calls to the service centre in order to get the maintenance done. I registered for complaint regarding water dripping from the AC on 2nd June 2014. I was given the following complaint number: #14053100968. On 4th June when the service personnel arrived, they informed me nothing was wrong with the AC and I was imagining the whole thing. They put 11/2 litre of water through the A/C and since none of it leaked out, they assumed nothing...
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Hitachi - Hitachi Sugoi 1.5 split AC making a lot of noise

 mohit416 on Jul 16, 2014
Hi, I bought Hitachi Sugoi 1.5 split AC in May 2014 for which I have paid premium over the average price of similar ACs available from other brand, Being assured that Hitachi is the best AC present in the market I was more than happy to oblige their unreasonable demand.But I am totally disappointed with the noise coming from its fan, about which I have complained a lot of times(While Installation, While Demo and had even registered a complained to the Customer Care) for which everytime I was told by the company engg. that, this is because of the high RPM of the fan motor of the AC and it can...
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Hitachi India - Faulty A/C installation and pathetic service

 Rajeev Gupta1978 on Jul 14, 2014
I purchased hitachi split ac 1.5 tonne kaze in April'13. Installation was done by Hitachi only. But within a month, water start dripping from front. I registered complaint with Hitachi, technician came and put lots of rags(Cloth pieces) inside AC to stop water dripping problem. Water stopped, but it start giving trouble in cooling. I registered a compliant again, this time new technician came and he was surprised to see so many rags stuffed inside ac due to which cooling was effected and he removed some rags. Now that summer completed. This year in 2014, after using for 2 months, water again start...
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Hitachi - split ac complaint

 puneet shringi on Jul 11, 2014
Sir I purchased split ac kazia 1.5 ton ac after 15 days it is not working properply i purchased it from jaipur nearspace cinema after complaint again and again 15 later service man came at home he said to my mother who at home ac has no problem but when icame home after seven days my ac has same problem my contact no is 9414775288 sir please solve my problem my address is plot no 20 sitabadi...
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Hitachi - Service issues

 bhaskarbhatta on Jul 11, 2014

Greetings of the day !!

This is to address you a giant lapse of service I have faced recently from your company’s end.

First let me introduce myself, I am Bhaskar Bhattacharjee from Kolkata, purchased a Hitachi split A/C !.5 (ton, 5 star) almost a year & a half back.

Usually most of the time I had to wait for service centre guys to attend to my request of periodic cleaning even when it was within the guaranteed period.

Now, coming to the point, on 3rd of July I lodged a complaint (Complaint no. 14070300473)...
Complaint comments Read comments Complaint category Food

Hitachi - Non installation og AC

User on Jul 10, 2014
I am Surendra Bhatnagar presently I am residing at E-103 Shreedhar Residency Sunfarma Road Atladara Baroda- 12 (Gujrat). Mobile no. 9979894823 and 9926808323. I have purchased window AC model RAWKUD(3 Star) 1.5 T from Vijaya Sales Alkapuri Branch Baroda Gujarat my code is 67671400005012 on 06/07/2012 and paid entire amount through debit card under transaction no 92050862 on 06/07/2012 and took the delivery on same date. I have been told by Vijaya sales that Installation engineer will come to your house for installation and demo. However inspite of several reminder, nobody has turned up from...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi Refrigerator - Hitachi refrigerator complaint

 gopal chandel on Jul 7, 2014
Dear Sir/Madam,

I really regret my decision to buy a Hitachi Refrigerator .
One month has elapsed since I lodged a complaint ( 14060903499 )for my 382 Litre RZ400ENDK Double Door Refrigerator . Nobody has bothered to attend to my complaint. The Customer Care Executives and Local Service Providers i.e. M/s J.K. International, Benachity, Durgapur-713213, from whom I have purchased the Refregerator all not paying heed to my complaint.

I have no other option left but to file a complaint with the Consumer Forum.

(Gopal Chandel)
Complaint comments Read comments Complaint category Refrigerators

Hitachi - AC is not working ,

 sanjaymukund on Jul 4, 2014
I am very sad to writing you this letter .I have purchased an air conditioner from Neha Electronics on 7th May 2014, after few days Ac was not working properly it became noisy, after that it was not cooling after registering my complain technician came but he could not give satisfactory solution I told the technician while he was attending the complain that it is not cooling well he told me that don’t worry it will work, but after two days it did not work whole day than I again registered my complain to customer care they told me your problem will be resolved by our senior technician within 38...
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Hitachi - Faulty installation of air conditioner- Complaint No. 14061402702 (2)

 Prem Aruliah on Jul 1, 2014
Hello- I bought a Hitachi Air conditioner Model No. RAU323HUDD Sl NO. SE140DD8245. The air conditioner was not properly installed. Water is dripping inside and also we found that the outside unit is not clamped with the screws. It is moving from the place. We raised a complaint and our complaint No. 14061402702 - the complaint was raised on 20th June 2014. So far no one attended. I called them also twice once on 23rd June and another time on 27th June. Both the times they were telling that my mobile No. +91-9600018345 was not reachable and hence they closed the complaint. On 27th June...
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Hitachi Air Conditioners - A/c not working from Day one of my purchase.

 amirthaganesan on Jun 29, 2014
I bought a HITACHI 1 Ton capacity Split a/c on 22-June-2014 for Rs.34500. It was delivered to my home & installed on 23-June-2014. While showing demo, the executive told, it will take some time to cool the room at the first time & left with a installation cost of Rs.1000... From then on, I am struggling with that Stupid A/c with different modes of Operation.. It was not cooling the room even I kept it running for 6 hours continuously with all doors & windows in closed condition... On 26-Jun-2014, I logged a customer complaint with Hitachi customer care (Req No:14062502415), & the...
Complaint comments Read comments [1] Complaint category Appliances

Hitachi - Remote Control for Airconditioner RAA 18 CP 14

 vinaynangia on Jun 29, 2014
We purchased 1.5 Ton Airconditioner from Chaudhary Enterprises, Chaudhary Market, New Haridwar Road, Roorkee 247667 on 28-05-2004 with following details: Machine no. 040D13815 Compressor No. 398110267446 Fan Motor No. DDG107108 Model RAA 18 CP 14 The Remote of this AC is not working. Kindly advise how to and from where to get a new Remote Control for this AC Dr. Vinay Kumar Nangia Professor 60/2 IIT Roorkee Roorkee 247667 Uttarakhand Mobile +919639184798...
Complaint comments Read comments Complaint category Universities

Hitachi - no service by dealer

 prakharg on Jun 26, 2014
Sir;we purchased window ac from SACHDEVA ELECTRO SALES;SAHARANPUR and when we told him for service of ac after few months he sent his worker...Worker started service and completed within 5 minutes by just cleaning filter in front...When we told him he replied service is of minutes only...Our model no. Is RAV518HSD...I am from Saharanpur(U.P.)-247001...So please have a chat with dealer and take required action. ......
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Hitachi - Please fix my AC

 Deepak.sharmam on Jun 24, 2014
I am an Hitachi AC user. I had bought window AC in 2011 from Croma, Greater Noida with extended warinty On 11th June 2014 the AC stop working, and I called your toll free no and registered a complaint, no 14061102992 The technician came on 18st June 2012 and informed that there was a gas leak as well some party need be replace (Cooling coil, Motor and some other part )and they would have to take the AC to the workshop, but as on date AC still at service station and whenever I try to ask they said Cooling coil not available at work shop . My family daily suffered in month of June(with maximum...
Complaint comments Read comments Complaint category Appliances

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