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Hitachi Customer Care

Hitachi

9th Floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:+91 79 3041 4800

Head Office & Works

Hitachi Complex, Karan Nagar Kadi
Dist. Mehsana - 382727 Gujarat, India
Tel No. +91 27 6427 7571

Corporate Office

A-15, Mohan Co-operative Industrial Estate, Mathura Road
New Delhi, India
Tel No. +91 11 2699 1361 / +91 11 2699 1362 / +91 11 2699 1363
 

Hitachi Complaints & Reviews

Hitachi - Refrigerator is not working proper since purchased

User
 Manisha Shalini on Jul 6, 2015
I had purchased a HITACHI Refrigerator Rt-310 End 1K(2 Doors) on 23/07/2014 from a shop in Patna, Bihar named as Aditya Vision, Bailey road, Opposite Tara Mandal, Patna-800001, India. CST No.-10150513106, Vat No.10150513009. I have been using this refrigerator with an external stabilizer since the beginning. HITACHI service centre in the most pathetic place to rely upon if one needs any service from hitachi. And the product in itself is a pain for the customer. A customer whenever purchases an electronic appliances, he wants to be rest assured that the product purchased will be a help for him and...
Complaint comments Read comments Complaint category Refrigerators

Hitachi - ac service

User
 umangnayak on Jul 6, 2015
hi i purchased split ac and it is not cooling sufficiently and after so many comlpaint technician came after mre than 10 days and not resolved problem...because of poor sevice of company in jaipur city we have to suffer a lot as its a good brand bur after sales service is pathetic.. please see attached bill for ref. communication detail: umang nayak 9428410479...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions (India) Ltd - Non honouring the annual maintenance contrat

User
 KAUSHI05 on Jul 5, 2015
I have entered into an annual maintenance contract with the above company on 23. 09. 2013 for maintenance of my 1. 5 ton hitachi kaze rau318ksd split ac (Ref no : 986) . According to the contract they will provide 4 (Four) routine service apart from breakdown of the machine during the period which expired on 22. 09. 2014. I had paid the contract price by banker's cheque no. 017943 dated 23. 09. 2013 for rs 3, 522. 00 drawn on u. B. I. But even after repeated call they had attended only once. Thus i have deprived of their service even after paying the full consideration amount. In my opinion...
Complaint comments Read comments Complaint category Utility Services

Hitachi - FAULTY UNIT AGAINST REPLACEMENT

User
 K.C.KURUP on Jul 3, 2015
I had purchased an AC of above mentioned brand from Sales Corner, Kothi char-rasta, Vadodara.From the day of installation from the same day the AC was a defective piece.I complained about this to the retailer (Sales Corner).But they were not ready to accept the claim.Then I called to the customer care number of the Hitachi.They sent a technician to my address.Two technicians came to my address and tested the AC as I had complained about the improper working.They tested the AC and the outer unit.They found that there was a problem in the outer unit, Cooling problem and gas leekage from the compressor,...
Complaint comments Read comments Complaint category Other

Hitachi - faulty product

User
 dhuru on Jul 1, 2015
I am regular customers of hitachi products. I purchased hitachi split A.c i have water draing(from indoor unit) problm from the date of purchase. I complain many time in hitachi customers care my complain no is (15062501502, 15042505496) but i am not satisfied with my complaint. A mr bahadur ac technician from your company came with a onther person to repair A.c he cheked and told me that your indoor unit is faulty and head to replace. He told me that after 2 or 3 days i will come and solve your problem. but no one come i complaint many time but not get any response...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - AC and its remote is not working from the date of installation

User
 Nityanand Chaudhary on Jun 29, 2015
I purchased a ac model RAW018KTH sr no. 140517798 dated 05/06/15 in patna Bihar. At time of installation the installer is not able to use the remote and even AC is not cooling properly. So they told that they will change the AC remote. After repetitive follow-up the hitachi technician turned-up on 28th June and confirmed that the remote is not working and AC need to be repaired. Have we purchased a 2nd hand used AC? At the peak of season we are not able to utilise the cooling from AC This kind of support we never expected from the Hitachi. So kindly replace the the AC....
Complaint comments Read comments Complaint category Doctors

Hitachi - no response from service centre for A/C in AMC

User
 dchawla73 on Jun 27, 2015
I purchase hitachi 1.5 ton a/c three years ago.Last year I take AMC from hitachi co. After 9 months I call in hitachi co for service but there is no response from service centre, after two days I received a call from service centre there they says there is gas leakage problem in your a/c.l told them that l have no problem in my a/c and I only want washing service for my a/c in AMC but they says that if you don't refill gas in your a/c we can't do any work in your AMC...
Complaint comments Read comments [4] Complaint category Appliances

Hitachi - No response for AMC

User
 V N Pillai on Jun 26, 2015
Dear Sir, I have purchased a Hitachi Air Conditioner one year back. Now I wanted to take Annual Maintanance Contract for my AC. I have contacted your local (Vadodara) service centre on 20.6.2015 and requested to send somebody to my residence for AMC. On the next one service man came and inspected my AC and I was told that he will come on the next day with all documents of contract for collecting the cheque. But I am sorry to say that inspite of so many my phone calls nobody has turned to collect the cheque for AMC. I don't understand why this happened in such a reputed company like Hitachi....
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - Hitachi Air Conditioner Service Complaint

User
 Giri Saurabh Naithani on Jun 26, 2015
I bought Hitachi 1.5 ton windo A/C against the advise of my known ones just going by the brand name & thinking it to be a superior product compare to others in similar range, though it was an expensive one. While there is nothing great about the product to talk about but what shocked me was their highly IRRESPONSIBLE AFTER SALES SERVICES. As per routine after I logged complaint of the A/C not cooling properly with Hitachi Service Centre, it took almost 3 followups & 5 days for their engineers to arrive & take the A/C along with the deposit for the repair. It has been 7 Days in this Hot Summer...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - bad service regarding refrigerator and unethical behavior

User
 shuklasandeep on Jun 24, 2015
dear sir, we purchased the refrigerator on dated 27.04.2011 doc. no. 201112000826 from sahu agencies aliganj lucknow and compressor having under 5 years warranty we have paid r.2900- on dated 23.06.2015 for service charges / handling charges of my refrigerator against my first complaints no.15060901350 dated 10.06.2015 but the problem has not been resolved at all till date... today we again complaint regarding the same problem with my complaint no 15062400579 dated 24.06.2015 the service of the company is too poor and now they have not responding of my calls... making calls to #...
Complaint comments Read comments Complaint category Refrigerators

Hitachi - Hitachi Ac Service

User
 fenildoshi2510 on Jun 23, 2015
I have already complained for 3-4 times for ac service in last 6 days.But there no response from their side.This company is totally cheat their clients because they are sell only their product and not giving any service. I want to give this product back because i don’t want to buy this type of stupid company’s product. M : +91-9427808568...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - Newly buy ac not doing cooling

User
 ssihag on Jun 23, 2015
hello i have purchased my ac two month back from hitachi e shop after instalation ac is not doing cooling one time technician came but not able to rectify the issue and he told us that there is no room on the first floor that why cooling is not done which is totally irrlevent excuse of company after that i complaint my times but issue still not resolved my registered mobile no is 7027360954 and registered compalint request is complaint no date ​15052400948 24th may​ ​15052802020 28th may​ ​15060500002 5 jun​ ​15062003988 20 jun...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - GOT A FAULTY AIR CONDITIONER

User
 Mohan Lal Bansal on Jun 19, 2015
MY NAME IS MOHAN LAL BANSAL AND MY CONTACT NO. IS:- 9339584388. I PURCHASED A 1.5 TK SPLIT AC, MODEL NAME:- RAU518AVD FROM RAIPUR ELECTRONICS FROM HOWRAH, INVOICE NO. HW/0453/15-16, DATED:- 14/05/2015. INSTALLED ON. 18/05/15. AFTER ONE WEEK OF INSTALLATION IT IS NOT WORKING PROPERLY, I COMPLAINED, TECHNICIAN CAME, HE RECTIFIED THE PROBLEM. AGAIN AFTER 2 DAYS AC IS NOT WORKING AT ALL. AGAIN I COMPLAINED, TECHNICIAN CAME AND THIS TIME HE TOLD ME THAT HE IS NOT ABLE TO REPAIR THIS AC AS IT HAS TO GO TO SERVICE CENTER. I REFUSED TO GIVE THE AC TO SERVICE CENTER AS THIS TIME I DON'T WANT IT TO BE REPAIRED....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Hitachi - Unethical behaviour

User
 anjanacharyya15@gmail.com on Jun 19, 2015
(Ref. No. 15061201449) I, Anjan Kishore Acharyya, have purchased one 1.5 ton Split Inverter AC of your company (Model No.019AVEA) on 06.06.2015 from Great Eastern, Uttarpara branch, Hooghly. On 11.06.2015, the mechanic of your company came to install the same but detected the indoor unit as defective.The necessary papers i.e. photocopy of Cash memo has been handed over to them as per their requirement. After that I contacted your company official as well as Great Eastern, Uttarpara branch, Hooghly for replacement of the same. Sri Saswata, one of your executives, assured to deliver the fresh indoor...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - gas leakage, breaking of body and bad service of hitachi air condisioner

User
 ganeshi on Jun 16, 2015
I purchased Hitachi 1.5 T.R split Hot & Cold ACE on 25 June from Durga spares, near shiv sundari school kumar kunj GMD Road, Moradabad.( bill is attached) The first problem occurred in six months gas was leaking. After many complaints my complaint was attended, even pipe was welding. In the first week of April when we started the Machine is again leaking. We again lodged the complaint but the technician came after 2 months i.e in May 2015. Technician told to me that the indoor unit was cracked. Now you can easily understand the problems which I am facing. I purchased it because of the name of...
Complaint comments Read comments Complaint category Other

Hitachi - HITACHI HOME APPLIANCE FOR WINDOW AC

User
 ANURAG MISHRA KANPUR on Jun 13, 2015
Pathetic product quality & Services -Complaint No 14062901410 /15032807055 / 15050706662, from the date of purchase I am facing the issue with the faulty unit, Inspite of several follow up the company they are not ready to replace the faulty unnit with new one as the gurantee period is valid till only 22-jun-2015, request you to resolve my pending issue because i have already spent my hardest earned money to purchase costly AC ( Hitachi Company), hitachi is belived only sale the product to cunsumer and any ready the provide the satisfaction with the product quality, and also into your notice hitachi...
Complaint comments Read comments Complaint category Appliances

Hitachi - 5 star window ac not working

User
 abhishekdr on Jun 10, 2015
I bought an 5 star window ac of Hitachi on 12th April 2015 from Reliance digital store at Shopprix mall Meerut. Now this is ac is not working called customer care they are saying gas leak is there needs gas refill and welding. Without use the ac stopped working. I need help .. For This ac I paid 33597 rupees....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Hitachi - Unethical Act of the company

User
 Rohit Kayan on Jun 10, 2015
Respected sir, We have bought 7.5 TN concealed HAT AC on 23.11.2011 from Golden Refrigeration co, Kolkata, India and is still under AMC as every year we are paying the AMC charges to Golden Refrigeration co. its been almost one month we have been chasing them to repair the AC but it is still not rectified, the mechanic who comes from there says that he has informed the management for change of cooling coil but no one is responding to them. We have also lodged a complaint through our registered mobile number 9007004445 alternative 9007009009 but there is no response from Hitachi Company...
Complaint comments Read comments Complaint category Electronics & Appliances

Hitachi - AC service complain

User
 sumit_hyva on Jun 10, 2015
Dear Sir, I have logged a complain no.15060702057 dated 7th June'15 but till time no body came here to do service. Local service center do not answering properly. Please help in this regard as i am having such a bad experience with Hitachi service center, Patna. Regards, Sumit 9835470904...
Complaint comments Read comments Complaint category Appliances

Hitachi - Pathetic Service and an extremely useless Window AC product

User
 srivastava.hemanshu on Jun 9, 2015
Product - Hitachi Window AC; 1.5 Ton Date of Purchase - July 2014 Complaints - 2 ALL COMPLAINTS RECTIFIED ALMOST AFTER 10 DAYS. I had registered a service complaint with Hitachi on 3rd June 2015, and the technicians came on 8th June, 2015, that too after repeated calls from my end. The customer care department and the technicians were told by me, that like the previous problem which occurred 2 months ago, the current problem is the same. On 8th June, 2015; the technicians checked the product and the following day, they brought the corrected part only to find that another part of the AC...
Complaint comments Read comments Complaint category Electronics & Appliances

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