Hitachi — Customer care service

Address:	831011
Website:	www.hitachi-hli.com/service

My new ac purchased in august '15 stopped cooling after 8 months (April '16).
First, i got tired of trying to reach the customer service number because either the numbers are not reachable, invalid or nobody answers the call.
I filed for a service request on the web-site. All i got was a text message with the reference id - [protected]
Finally i was able to receive the service center number from the dealer who provided me with the ac. On calling they confirmed receving the request, but they had not approached or called me back yet until now. It had been 2 days.
I was promised to be attended on saturday but when i called back at 6pm, i was told that no technition can come anymore and no service will be available on sunday.

3 days have gone now with no ac in soaring temperatures of 42degrees in jamshedpur.

On monday (4th day), finally the service man arrives at 2 pm after calling repetitively. He just switches on the ac asks for the papers and returns. Touches nothing in the ac. And closes the complaint and opens another with id - [protected].

After much fuss, finally the technitions arrived. Now their complaint is that they are not able to reach the unit which is a little elevated on the ground floor with the ladder available.
Let me tell you i have had samsung ac for 7 years before this in the same position. And the hitachi ac was installed by the hitachi technitions only in the same position. Now are you telling me that area which were accessible for installation cannot be accessed for maintainance anymore?

My queries to the management -
1)i have repeatedly mentioned this over the call that ac is not cooling. Why was i not guided to raise the correct request if the type of request raised was incorrect.
2)there are no deadline for your service? If i raise a complaint i am suppose to wait for years just to hear back from you ? Also, if i do find a number where i can reach your customer care, i also have to assume the role of your assistant to keep reminding you about the service.
3)why doesn't anyone recieve calls on the numbers displayed publically for your customer care.
4)how do you find technitions who claim that places accessible to install an ac cannot be accessed for maintainance ? Must be a unique talent requirement for hitachi.