Hitachi — customer service complaint of hitachi 2 ton split ac

Address:Bulandshahr, Uttar Pradesh

Mr. SHOJI TSUBOKUTA Managing Director (DIN[protected] HITACHI HOME AND LIFE SOLUTIONS (INDIA ) LIMITED CIN - L29300GJ1984PLC007470 Office Address: 9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad: 380 006 Residential Address: B/203, PANCHAMVRUT, , BEHIND AKASHNEEM BUNGLOWS, VASTRAPUR, AHMEDABAD, 380053, Gujarat, INDIA Dear Mr. Tsubokuta, I wish to start with my brief introduction. My name is Varun Agarwal, 24 year of age boy, who just started his small business in Bulandshahar city (State – Uttar Pradesh). Through media ads, I come to know about the brand of Hitachi, a Japanese company. We, Indian, have the perception that Japanese make best electronic goods in the world. With this perception, I bought one (1nos.) Hitachi AC 2ton split (RAU 223 HUD, SE-140C32314) vide Invoice No. 654 dated 09 May 2014 (copy attached) from the authorized vendor“Goyal Refrigeration Pvt. Ltd.”, (CIN: U51395UP1995PTC019095) address – opposite Nagar Palika, Bulandshahar, Telephone No. –[protected], Mobile – [protected]. Installation was done by Hitachi team within 7 days after the purchase. After installation, AC worked fine only for 20 days and since then it started creating problem and stopped the cooling. I made approx. 7 complaints to Hitachi Customer Service center but still the problem is unresolved. Service person visited my place more than 5 times but he was not able to fix the problem. Just for reference, followings are complaint numbers – 1.[protected] -12 JUNE 2.[protected] -14 JUNE 3. [protected] - 6 JULY 4. [protected] -10 JULY 5. [protected] - 1 AUGUST After spending a good amount of Rs. 57, 000/- approx (AC, Stabilizer and installation), during the whole summer, I was literally fighting with the summer heat. Due to non-working AC, my business also affected very badly. Nothing worse could happen to me. It is a nightmare for a person who just started his business. I am forced to bring these facts to the notice of Managing Director of Hitachi India as I have the feeling (after making regress follow-ups with service center) that only the TOP management personnel will listen to the customer problem. I wish to add that I am aware with the Code of Conduct of Hitachi Global which states – 1.1 Provision of Safe High-Quality Products and Services (1) We will satisfy customer needs and specifications. We will not only obey quality, safety and environmental laws and standards, but also set our own voluntary standards when necessary to ensure the quality of our products and services. We will strive to guarantee safety and realize the goal of zero product defects so that customers can use our products and services with a sense of security. (2) We will respond quickly and sincerely to defects and customer complaints, and strive to determine the causes and implement thorough measures to prevent recurrence. (3) We will construct and administer appropriate quality management systems. Sir, I, Varun Agarwal, would like to ask a simple question – Did I make a wrong choice of buying a Hitachi Product? Was my decision was wrong? I believed on the Brand “Hitachi”, a Company with the capital of 458, 790 million yen with 320, 725 consolidated no. of employee which talks to follows such high code of conduct and professional ethics under the guidance of Mr. Toshiaki Higashihara (Representative Executive Officer and President & COO). Sir, I have suffered a lot, three months has been passed since I am in follow up with Hitachi Service Center. My true feed back to you is that in my small life, I have not seen such bad services from any company. This is my first complaint in writing to the company. I will not talk about my rights available under “Honorable Consumer Court” and under “Competition Commission of India” as still I have last hope from you. I urge you to kindly advise the resolution of my problem. The last question, please think, will the resolution now, would be able to bring the 3 months business season period which has gone and the business opportunity which I have lost? Yours faithfully, Varun Kumar Agarwal Mobile – [protected] Shop Address – Agarwal Jwellars, Opposite Jain Mandir, Chowk Bazar, Bulandshahar, U.P. -203001
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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
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Hitachi is really worst service provider. Government should take serious action against them.

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