Hitachi — delay of service

Address:

New Delhi, Delhi

we had purchased a hitachi air conditioner in july 2014. lately in april, there was problem with the cooling so, before may 3, I had called the helpline [protected], I received excuses regarding how their server was down and they cannot file the service request. they asked me to call again in two hours, I wouldn't know what company does this, hold up the customer's request because their server was down. I requested them to atleast note down the details reagrding the service i was asking for, but when i called again it was evident that no such details were noted down. i filled in the request again and i was told that I will be receiving a call from them in 48 hours. I didnt get any call or message regarding that for more than 3 days. Since then i have been emailing them but they haven't replied to my emails. on May 15, their service man visited and said that gas of ac is low, it has to be refilled so he asked for the bill reciept. we were told that gas cannot be filled today so we will receive a call from hitachi regarding it on 16 or 17 at the most. since 15th of May, we havent received any such call. we are tired of calling their helpline again and again. there is no reply to the emails sent. This matter has been delayed since may 3 and we would like to lodge a complaint against Hitachi company for delay in service and ignorance towards a consumer's request of service. And this is not the first time, when I had requested service of ac in march, that time too I faced similar problem of hitachi company not replying back and thus delaying the service for 2 weeks. we would like the company's failure in providing services twice in a row to notice.