Hitachi — FAULTY UNIT AGAINST REPLACEMENT

Address:

Vadodara, Gujarat

I had purchased an AC of above mentioned brand from Sales Corner, Kothi char-rasta, Vadodara.From the day of installation from the same day the AC was a defective piece.I complained about this to the retailer (Sales Corner).But they were not ready to accept the claim.Then I called to the customer care number of the Hitachi.They sent a technician to my address.Two technicians came to my address and tested the AC as I had complained about the improper working.They tested the AC and the outer unit.They found that there was a problem in the outer unit, Cooling problem and gas leekage from the compressor, to which they assured me that the total unit of AC will be replaced by a new one within two working days.But since 2 weeks no one came to replace the unit inspite of calling the customer care frequently each day.They always gave 48 Hours of time of replacememt but was not done.Then I called the retailer and investigated about the situation.But from his talks I can easily make out that no one was ready to take the responsibility, not the retailer nor the Company.I had purchased the AC in summer dated 19th of May, 2015.But due to such worst service I could not use it in summer and I had many problems due to this.Since 43 days I have been complaining regarding this issue to both the retailer and company.Before 6 days they sent a new unit to my address and took back the older one.But till today no one came to install the new AC. It has been 43 days of constant complain regarding the AC. It proved to be total waste of time and money for me. Please help me to get out of this fraud. Thanking you, Kaladharan C.Kurup