[Resolved]  Hitachi — Hitachi 1.5 split ac not giving cooling effect soon after it's last service

Address:

Kolkata, West Bengal, 700059

Itachi 1.5 split ac not giving cooling effect soon after it's last service
Its really very disappointing that buying one brand like hitachi can give us this kind of trouble.

2-3 months back they gave a call from their side for their last free service so we opted. The person came did servicing and gone back. Soon after his servicing we found the cooling is not happening properly in 16 dgrs also room doesn't get chilled where as before we were unable to keep @ 27 dgrs even as in 5 mins room uses to bee frozen like feeling. So what should we understand out of it?

Our fault was we couldn't give a call to the customer care within a month /wk of the service as we were traveling sometimes. When i gave a call cust care people said sorry for the inconvenience caused but we can't help u on this, for service when technician goes they just clean n come and as you cross the time limit so we can't give u any free service.
I was so much disappointed. They r not ready to even listen to us... Why the hell shall i refer anyone to buy hitachi product when the service is this much poor.
Finally killing my anger we logged a call. The person came today and said gas is not there... How that can be possible? Its just an year we bought it and we have not even uses it in extream... It was below average use..
Top of that last time while free service the guy came i had complained that remote is not working properly he replied its fine and today the technician said you should have complained before on this as the remote is having problem.
So how it can be justified? Can anyone please say something on this?


Thanks
Pradeep
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