Hitachi — Hitachi 1.5 ton New AC Failure

Address:

Ahmedabad, Gujarat

This is in reference to the air conditioner I purchased from your store on (1st May 2015). The day the air-conditioner was installed it was in the working condition and your customer service person demonstrated well. After an hour it started giving trouble. The room was not at all cool even though we tried to increase the temperature. I thought maybe I was not pressing the right button and called my neighbor who uses it from past three yrs. She also checked but it didn’t work. So I called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be replace in few days time. And Relicance Digital replaced me that machine after 18 days and install on 21st May 2015 but on Friday (10th June 2015) again some defect reflect in Air conditioner so I called in Reliance digital customer care they told me our technician will visit and check your ac, then technician visited and check the machine and told me that some PCB problem in indoor so this is a new machine company will replace the machine and he also told me that don't repair this also he contacted to his Team Leader Mr. Amit regards AC failure. But yesterday (12th June 2015) I visited Reliance digital in Reliance market Shahibaug Ahmedabad and met with Mr. Vivek brand manager of Reliance digital store he request me to please wait 1 day (That is today) Hitachi technician come and visit at your home and check the machine, I agree with him. But I want my AC replace. I have been your customer from past five year and have always purchased most of my electrical items from Reliance store .I believe you will look in to the matter and help me get another brand new piece. I hope you will take the necessary action.