Hitachi Home & Life Solutions India [Hhli] — Ac not working properly

Address:

New Delhi, Delhi, 110028

We bought AC ajust a month ago and it's not working properly as it has cooling problem. We complaint almost 10 times and did escalate too on emails but haven't received proper response and solution. A person visit our home Friday after complaint he check the problem and told us that one part of AC is not working he will come tomorrow and replace the part. But he hasn't visited yet it's Monday and we received text from your company that your complaint has been resolved. How a person could do this without solving a problem. And there is no personal number and escalate level mention on website and customer care not providing any number. How customer contact if there problem hasn't been resolved after so many follow up. Customer never thought this kind of after sale service. If we already know that why we purchase Hitachi products when there are many good option available in cheaper price. Very disappointing service. Never suggest anyone to buy Hitachi products specially AC. My contact no is [protected]