Hitachi Home & Life Solutions India [Hhli] — Air conditioner

Address:

Chennai, Tamil Nadu, 600073

Team,

I purchased new hitachi a/c 1.5 ton (Zunoh3200frau318awd) on 10th oct 2016, invoice no:24925, 12th of oct 2016 technician from hitachi came and made the installation, and try switch on the unit but it's not working. He tried to solve the problem he couldn't. Finally he said that power panel was not working sir, i will inform to our electrician from hitachi and they will come and rectify. Same day one mr. Ravi (Mobile - [protected]) electrician from hitachi came and confirmed that power board was failure. He inform me that need one day time to replace the same.

Next day 13 th oct 2016 came and changed the board and make the unit running and confirmed the problem rectified and gone. Same day night i try to switch on the unit, it produces lots of noises then i switched off the unit while switching off noises came from the unit from several places.

Today morning i contacted the electrician mr. Ravi and informed the problem he said that he will come and rectify, simultaneously i raised query in rathna cools pvt ltd mr. Hari - [protected] where i purchased the unit in chennai. Ravi came and try to solve the problem by dismantled the entire indoor unit to arrest the noise. I am really upset the problems came in the a/c unit which is branded one. First the power panel failure and the second one is noise from the roller in indoor unit.

I am really unsatisfied and discomfort in using this a/c unit in future. I requested from your hitachi customer team as well as the dealer for replacement of the unit with new one.

My ticket no for references in two days for different problems:
[protected]
[protected]

I am really appreciate you change with new unit for the problems caused to me in next one or two days. Both hitachi customer care team mr. Vijay -[protected] and mr hari from rathna cools pvt ltd confirmed me replacing the same in 3 working days.

Need your confirmation on the same. Bill copy attached for your reference.

Expecting your positive response.

Regards
D. Vijayakumar
[protected]