Hitachi Home & Life Solutions India [Hhli] — Air conditioner faulty

Address:	560082
Website:	www.jci-hitachi.in/contact/management

Purchased an hitachi air conditioner 1.2 ton split ac from snapdeal.com on 29/08/2016, due to excessive delay from the company in installation the 7 day return policy of snapdeal.com could not be acomplished. Post installation the ac worked only once and after repeated calls and complaints posted at htachi website a service engineer was finally sent home on 13/09/2016, on inspection i was informed that the part is faulty and would need to be replaced, however since then i have approached 6 times to national manager (Mr. Vishal marar), country service manager (Mr. Satish nair) and board of director (Mr. Varghese joseph). I have acknowledgement received from the company for each complaint and till now no replacement has been done. I have received calls stating that the part will come in 2 days but till now no replacement has been done. This has caused excessive mental agony of anxiety and disappointment for calling so many authorities and desperately seeking help. I have spent 32000+5000 so far on an ac which have used only once in the past 3 months.