[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi 1.5 ton 5 star split ac installation request pending for long time

Address:

500013

I am a hitachi it employee, i had booked hitachi a/c provided for hitachi group employees .We booked on april 2 and got delivery on april 11.The time given for delivery was 15 days but we got it within 15 days. So far it was good.

We raised service request on april15 for installation. We were told that technicial will attend within 48 hrs and request has been forwarded to hyderabad service centre. No one turned up even after 48 hrs. I have made more than 10-15 calls to hitachi customer care and every time i recieve same reply - "technician is already assigned we will check why they are not attending", i told them to give hyderabad service centre number so that i ll contact directly, they gave 3 numbers([protected],[protected], [protected]) of which 2 are not working and i is not related to hyderabad.

Some how i got a number of hyderabad service centre([protected]). I called today morning but did not lift. I messaged hime will go to consumer court, they i got a callback asking for request number, he comfirmed details and said technicial will attend today, but still no one came.

I don't understand why brand like hitachi has such poor service centres who do have any professionalism or ethics. Do you think i will ever recommed again any hitachi product? Why? Because of the service centres and customer care.

I hope some action will be taken and technician will attend asap.
Service request no: [protected]
Hitachi split ac 1.5 ton 5 star
Place: hyderabad