Hitachi Home & Life Solutions India [Hhli] — Hitachi air conditioner installation and problem fixing

Address:	Ahmedabad, Gujarat, 380006
Website:	www.hitachi-hli.com

Hitachi inverter ac (Rau318kwea) has been purchased on 16th april 2016 from tirupathi electronics(Parent is bajaj electronics), bhel, hyderabad, telangana. It was delivered on 17th april 2016. Upon multiple reminders, on 26th april 2016, installation was done and the technicain confirmed that there was a problem with indoor blower and raised a new request.

On 29th april 2016, another hitachi techinician visited and identified that there is a problem with pcb in the outdoor unit due to which ac is not working. He mentioned that the unit will be replaced within a week and we would get a confirmation call from their team. Even after 5 days, we haven't got any call from any of the service team. Upon calling customer care, they were just informing that there was a problem with hitachi franchise in hyderabad and it will take around 15 days for the resolution.

No one is bothered about the situation and we are not sure when would we get the solution to our problem.