Hitachi Home & Life Solutions India [Hhli] — Services

Address:

Ahmedabad, Gujarat, 380015

I have bought Hitachi AC in Jun-14 and have been having issues related to their service. Earlier I thought it was the issue related to dealer. So, I decided to complain to company directly. However, interacting with them was even more terrible.

Recently, I have been having service related complaint with Hitachi which I raised to their customer care on 16-Sep.

Problem was: AC is not providing sufficient cooling. Even after setting 16 degrees, the temperature is not going below 24-25 degrees even after 10 hours of continuous running.

After raising the complaint, I called them many times to know when would technician visit, however, all they said they were sorry that my issue was not resolved yet but they could not do anything further. I asked to speak to their superior to which they said that on the current call they could not connect me to superior. Hence, they gave me multiple numbers (on different calls) where I could raise my concern. I tried calling but there was no response. After a week, I sent a mail complaint escalation to Manager service, Head-Service and Executive director on 24th Sep with reminders on 27-Sep, 30-Sep, 3-Oct, 5-Oct and 6-Oct but not received any response except one automated response when I first raised the complaint to them.

Following is the escalation mail sent to them:

"I have registered a complaint on 16-Sep-16 and was told that my problem will be resolved in 48 hours. I have made numerous calls back to your customer care but all they offer is apology and empty promise to resolve at the earliest. They have given me dealer's number (Darshak Electronics..who is thedealer i bought this AC from and I am so fed up with his services that I tried to find another option but alas you gave my case back to him) .Anyway, I called them again and as expected they promised to resolve it at the earliest but as expected did nothing to resolve the same. After several calls, he also stopped answering the call. I again approached you customer care number and now they gave me another number od Service In-charge ([protected]) who never answered back nor called back. I again called back your CC no and now am given a number of your Rambag service centre [protected] and they don't answer. Again I get a number of your Income Tax Service centre which is switched off ([protected]). I am so exasperated by now that I am regretting the day I bought your appliances. Just to tell you that I ahve 2 AC and 1 refreigerator from Hitachi and I am a Hitchi shareholder also. I am clearly disappointed by your services and am really surprised why customers should buy your appliances where there are so many competitors in market who really pamper their customers. I can assure you that with these services, your future in India is doomed and am very keen to sell my shares of a company which doomed for failure."