Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions (India) — New kashikoi 200i hp inverter hot /cold

Abhay Mankotia

Address:

Chandigarh, Punjab, 140603

Got this Brand new Hitachi inverter hot/cold ac on 29 Jan 2016. Latest 2016 model. On installation as I put it on there was this loud grinding noise.
https://youtu.be/uLoNxfGKgok
For which the service guys said it's just in the beginning it sounds loud, later it'll get better. So after they went it was the same so I shut it off and filed a complaint with HITACHI service guys.
Next day Saturday one of their service guy calls says he can't come due to some family problems which is understandable so then I had to wait till Monday.
Finally he came and opened the OutDoorUnit and noticed the condenser pipe was touching the body of the ODU hence the loud grinding noise.
This time around it sounded a lot normal but not like a brand new ac should that too considering its an Top of the line DC INVERTER model which is supposed to be super silent compared to conventional AC's.
Way noiser than our 3 year old non inverter lg ac that too considering this is a new year 2016 model which is DC INVERTER.
It vibrates a lot and makes noise when the speed of the compressor increases and vice versa. Especially around 60-80% speed, it makes maximum noise.
Just a waste of 60, 000 Rupees.

Wish I had gone with Daikin or Mitsubishi!

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Feb 02, 2016

Updated by Abhay Mankotia Didn't expect this bad quality of a product from Hitachi. I think a voltas or lg would perform with lesser noise if NEW at least for the first one year. This is noisy brand new, from day one. even though it's heating we'll and am sure will cool well but very noisy. I think I'll put it on OLX, should get a good price considering its just 5 days old and I've barely used it for a few hours.

Multinational Japanese Garbage!

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Comments

shaun_raju

from Chennai, Tamil Nadu

I too have a Hitachi Kashikoi 200i 1.5 ton inverter ac which makes a lot of noise during operation especially during partial load. It is very irritating in the night while sleeping. The product is marketed with 22 db less noise but the noise it make is more than 60 db even in silent mode. The remote is aweful after each button press there is a delay of 1 sec for the signal to reach the unit and if you are not pointing perfectly at the unit after pressing the remote button the unit will not recognize the input. The customer care or service guys seldom understand the problem and they never turn up and its a total waster of money and my LG 5 star ac is very silent and the customer service was awesome with them. I really regret buying Hitachi.