Hitachi Home & Life Solutions (India) — Refrigerator 565 ltr (GGR)

Address:

Solan, Himachal Pradesh, 173212

PFB the mail Regards, Akhil Gupta From: Akhil Gupta09 Sent: Tuesday, December 29, 2015 12:07 PM To: '[protected]@hitachi-hli.com' Cc: '[protected]@yahoo.com'; '[protected]@hitachi-hli.com'; '[protected]@hitachi-hli.com' Subject: RE: Hitachi Customer Service :- [protected] Purvi, Please answer the below questions. I am expecting some senior person to call me @ [protected]. 1. Please let me know if your company takes any ownership if a brand new product has problems and has malfunctioned THRICE within one year. ? 2. Am I going to follow-up and get the BRAND NEW product of hitachi serviced every 2-3 months ? 3. Who will take the responsibility after the warranty period ? 4. Should I go to consumer court for getting this replaced. Regards, Akhil Gupta From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com] Sent: Monday, December 28, 2015 5:39 PM To: Akhil Gupta09 Subject: Re: Hitachi Customer Service :- [protected] Dear Mr. Akhil Gupta, Greetings from Hitachi. We acknowledge the receipt of your e-mail. We apologize for the inconvenience caused due to the "Repeated No Cooling in Lower compartment " issue of the Refrigerator We have generated the complaint for the same and is assigned to the concerned at Solan The field team from Solan service center shall attend and resolve your complaint shortly. The Service Request number is [protected]. Please note the same and quote for future reference. In case of any queries/clarifications please feel free to get in touch with us on Helpline number Assuring the best of the services. With Warm regards, Purvi Trivedi Hitachi Home & Life Solutions (India) Ltd. Download Hitachi Care App : https://play.google.com/store/apps/details?id=com.ntdroid.hhli From: Akhil Gupta09 To: "[protected]@hitachi-hli.com", "[protected]@yahoo.com" Cc: "[protected]@hitachi-hli.com", "[protected]@hitachi-hli.com", "[protected]@hitachi-hli.com" Date:[protected]:32 Subject: Complaint against Hitachi Refrigerator :- [protected] ________________________________________ In Continuation to the below, Similar problem has occurred again couple of days back The Lower compartment is not cooling from last 5-6 days and I had registered a complaint to Hitachi Customer care number. PFB the details Registered mobile Number : [protected] Complaint number : [protected] – Raised on 25th December Today i.e. 28th December the technician visited and changed some sensor at around 1 PM. Now it’s 5:25 PM and still there is no cooling in the lower compartment. I had called and raised the concern to Sanjiv Kumar (Service head) and Neeraj Kaushal (CRO) already. 1. Please let me know if your company takes any ownership if a brand new product has problems and has malfunctioned THRICE within one year. ? 2. Am I going to follow-up and get the BRAND NEW product of hitachi serviced every 2-3 months ? 3. Who will take the responsibility after the warranty period ? Regards, Akhil Gupta From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com] Sent: Wednesday, August 19, 2015 1:55 PM To: Akhil Gupta09 Subject: Re: Hitachi Customer Service :- [protected] Importance: High Dear Mr.Gupta, Greetings from Hitachi.!! We acknowledge the receipt of your e-mail. We apologize for the inconvenience caused due to the "No Cooling" issue of the Refrigerator. We have checked and found that you had already logged the complaint vides reference number [protected]. The field team from Solan Service Center shall attend and resolve your complaint shortly. In case of any queries/clarifications please feel free to get in touch with us on helpline numbers[protected]prefix your STD Code) Assuring the best of the services. Warm Regards, Disha Shah Hitachi Home & Life Solutions (India) Ltd. From: Akhil Gupta09 To: "[protected]@hitachi-hli.com", "[protected]@hitachi-hli.com", "[protected]@hitachi-hli.com" Date: 19/08/2015 12:13 Subject: Complaint Against Poor service. Failed to meet the promised SLA ________________________________________ Hi Hitachi, I purchased a 2 Door Refrigerator 565L capacity in January 2015 from Gupta Electric Company, Sector 22, Chandigarh. Unfortunately the Lower compartment is not cooling from last 5-6 days and I had registered a complaint to Hitachi Customer care number. PFB the details Registered mobile Number : [protected] Complaint number : [protected] – Raised on 16th August I was told that the technician will visit my home within 48 hours but till now no one has visited I again called the customer care number and talked to the following guys: Shilpa –Customer Care Executive Neeraj kaushal - CRO - Customer relationship Officer - Chandigarh Veval Vaghela - Escalation department (According to her she is Sanjiv Kumar - Branch Servie Incharge I asked them a simple question that is the promised SLA of 48 hours is not met than its whose mistake, mine or Hitachi’s ? They were not able to answer. Can you please let me know what is the action/penalty taken against Hitachi in such cases. I expect a response immediately Regards, Akhil Gupta **************** CAUTION - Disclaimer ***************** This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). 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