Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
+91 70 3532 4848 [Customer Care]
10
8
+91 27 6427 7571 [Head Office]
6
5
+91 11 2271 7163 [Corp Office]
4
4
+91 11​ 2271 7161 [Corp Office]
3
4
+91 1​2 2717 1159 [Corp Office]
2
3
+91 79 3041 4800 [Regd Office]
8
10
Fax:
+91 79 2640 2024 [Regd Office]
Working hours:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed
Dealer Locator

Contact Details

Service Request Form

Customer Service

Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
+91 11 2271 7163, +91 11 2271 7161, +91 12 2717 1159

View More Information...
Satisfactory Rating
1%
Complaints
782
Responses
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hitachi Home & Life Solutions India [HHLI] related photos (47)

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Hitachi Home & Life Solutions India [HHLI] Customer Care related pictures (47)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [hhli] — Hitachi Split 1.5 Ton A/C not working

 bib2015 on Apr 30, 2016
My 1.5 Ton Split Hitachi A/C is not working since more than 2 weeks. A complaint has been logged with Hitachi on 21st April. Ref no is 16042102236. Since then I made at least 15 calls to Hitachi customer care (079 3532 4848) and Kolkata service center numbers. However till date no one neither called me nor attended the issue. Absolutely disappointed to see such poor service quality of Hitachi post sale. I now understand that I made a mistake by buying Hitachi AC.

PEOPLE SHOULD STAY AWAY FROM BUYING HITACHI AC AS THEIR AFTER SALES SERVICE is JUST PATHETIC...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Hitachi 1 ton 5 star split ac installation request pending for long time

 Srikanth Bellakanti on Apr 29, 2016
I ordered ac on 29th march and i got the equipment delivered on 21st april (Almost took 22days for delivery) and i got the message for installation on the same day. Till now (29th april) no one called me for installation. When i called customer care center for my installation they told that they are creating high priority ticket and will respond for my request within 48 hrs. Twice i requested for installation (23 and 26th), now they are telling from today it would take 8 days for installation.

I hope some action will be taken and technician will attend asap.

Service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Air conditioner

 aniltmc on Apr 29, 2016
I S.C wadhawan R/o C-7/190 Sec-7, Rohini Delhi-110083.
i bought a Hitachi window ac 1.5 ltr .with order no 60011893835 on...
Now i am having problem in ac of which I lodged the complaint to company on its official website(http://hcserve.com/crmprod/frmwebcallmaster.aspx) but till now no one has responded to me in this regard. I am facing problem due to AC. My call number is 16042303468 on their website......
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Regarding ac installation

 ashish020384 on Apr 29, 2016
I have requested for my new ac instllation on 23/04/2016 and was promised that will get a sms with all the details for booking an appointment for installation but till now further communication has been done. What is the reason behind it? Why it si getting delayed?

Request no: 16042306142

Registered mobile no: 9591545628
Name: abhishek singh
Address: flat no 101, sve kuteer apartment, kavuri hills, madhapur, hyderabad -500034 telangana
Ac: 1.5 ton 5 star...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home And Life Solutions — AC not replaced

 Ramneet singh on Apr 28, 2016
Hitachi complaint id-16041206176
I have brought AC on 5 apr and from the very first its make too much noise then i lodge a complaint but no one come then again lodge a complaint but no one come then in third complain one engineer come on 13 apr and he says AC will replace then on next day one more senior engineer come and he also says AC will replace. Now it 28 apr AC is not yet replace.
They says in case of any grievance connect to management, but no one responded. Customer care call give this no. For contacting service centre 9711620953 but no one pick. They all ignoring no one responding...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi — Regarding split a/c servicing

 satyendranath on Apr 28, 2016
Hi team,

I bought two split a/c's from hitachi. Where their iniial installation was not done properly and now and then i am facing issues with one air conditioner its in warranty. Thrice i requested for servicing, once i called them directly and twice i requested online they are sending messages that their technician will be available asap but no one is responding. It seems they are only concentrating on selling not on service. I am really feeling bad and i hope this site will help me in getting my issue fixed.


Thanks& regards,
Satyendra
Registered...
Complaint comments  Read comments Complaint category Appliances

Hitachi Airconditioner — Window ac front cover breakage due to mishandling installation

 PJ Singh on Apr 27, 2016
Hitachi home & life solutions (India) ltd.
(Regional & branch office)
A-15, 1st floor, mohan cooperative industrial estate,
Mathura road,
New delhi-110044,
Ph: 26991361/62/63,

D/sir,

I have purchase the above ac from sargam elecronics vide invoice no: spreet-012947 on dated 27 march 2016 & the window has install by the authorised person of the company.

But at the time of installation the front cover has broken by the installing person & i have lodge a complain on phone at the same time at the sargam electronics...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Hitachi — Customer care service

 akankshakumar91 on Apr 26, 2016
My new ac purchased in august '15 stopped cooling after 8 months (April '16).
First, i got tired of trying to reach the customer service number because either the numbers are not reachable, invalid or nobody answers the call.
I filed for a service request on the web-site. All i got was a text message with the reference id - 16042205209
Finally i was able to receive the service center number from the dealer who provided me with the ac. On calling they confirmed receving the request, but they had not approached or called me back yet until now. It had been 2 days.
I was...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Delay in installation of ac

 mcemmd on Apr 26, 2016
I purchased 2t hitachi ac zunoh 5200f based on the great specifications of this ac.unfortunately i never realised what i wasin for.i wish i had read the numerous complaints regrding hitachi india and their poor customer service.
initially they said it would beinstalled in 2 days and now its a week . their customer service number can only do is talk and provide literally zero real service.
after waiting 2 days i have been either calling them atleast twice day and they even give u the service center number of the technician from hyderabad who will come and install. unfortunatelyoverwhelming...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Installation request pending for long time

 raju_p on Apr 26, 2016
I am a hitachi it employee, i had booked hitachi a/c provided for hitachi group employees. We raised service request on april20 for installation. We were told that technicial will attend within 48 hrs and request has been forwarded to hyderabad service centre.

No one turned up even after 48 hrs.

I have made several calls to hitachi customer care and every time i receive same reply - "technician is already assigned we will check why they are not attending"....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Defective air conditioner delivered and not responding

 Najeeb31323 on Apr 25, 2016
I have purchased a 2 ton hitachi ac having model number zunoh rau324avd-3s-sac-wht on 17-04-2016 and after installation it was found that its pcb is not working as confirmed by the engineer from hitachi who visited on 23.04.2016 after my complaint.

I further registered the complain at the next showroom for replacement from where it was purchased but they informed me that the same model is not in stock.

I am yet to receive a response regarding changing of machine. Kindly take this matter on priority as its a pathetic to be fooled around by such unethical companies.
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Hitachi service is very worst ever i face

 Cma Lokendra Tiwari on Apr 24, 2016
I am a Hitachi employee, I had booked Hitachi a/c provided for hitachi group employees .

I am trying to raised a service request from Mar-15 but for 10 days their customer care no. was always busy some home I managed to get customer care no. then their server was slow and they have not taken service request.

Than I decided to call directly to Sr. officers but everyone giving no. of other person and no one providing solution. At last when I received no. of Mr. Anurag who are giving me dates from last 15 days and still I am waiting for service. at last I have taken paid...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Hitachi 1.2 ton 5 star split ac installation request pending

 Mohammed Ali Shaik on Apr 24, 2016
I had booked hitachi a/c provided for hitachi group employees

We raised service request on april 20 2016 for installation. We were told that technician will attend within 48 hrs and request has been forwarded to hyderabad service center. No one turned up even after 48 hrs.

I have made several calls to hitachi customer care and every time i receive same reply - "technician is already assigned we will check why they are not attending".

Today they gave me a number 040-40033339 which no one answers.

Service request no: 16042005258
Hitachi...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Hitachi 1.5 ton 5 star split ac installation request pending for long time [Resolved]

 DeepshikaD on Apr 23, 2016
I am a hitachi it employee, i had booked hitachi a/c provided for hitachi group employees .We booked on april 2 and got delivery on april 11.The time given for delivery was 15 days but we got it within 15 days. So far it was good.

We raised service request on april15 for installation. We were told that technicial will attend within 48 hrs and request has been forwarded to hyderabad service centre. No one turned up even after 48 hrs. I have made more than 10-15 calls to hitachi customer care and every time i recieve same reply - "technician is already assigned we will check why they...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Fraud

 abhimanyu bhasin on Apr 21, 2016
Hi

I registered a complaint and and executive came on 08.04.16 as per the attached bill.

He told me there is no problem with my AC and the problem is in stablizer, I told him to do it direct and check but he refused and took money stating that AC is fine I should get my stablizer repaired.

I did got it repaired and still the problem is with the AC as the compressor switches off and turns on after 30 min but the compressor light stays.

I have been cheated an taken with 500 rs also just to make a fool out of me.

I am going...
Complaint comments  Read comments [5]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — No response to complaints about air conditioners.

 vibhasinha on Apr 21, 2016
I have purchased an air conditioner from kishore enterprises Patna Bihar in february 2015. I have been complaining about not maintaining its cooling capacity again and again. But despite several visits the matter has not been dealt with. Again I have logged in a complaint about the same seven days back. No response has been received till now.
Under such hot and humid conditions the purchase of AC has lost its purpose....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Non installation of 1.5 ton split ac

 Swatielina on Apr 20, 2016
I have purchased 2, 1.5 ton Hitachi split AC, on 15th April 2016, from croma store, Secundrabad, Telengana.
As per their initial message the AC should be installed within 48 hours.
But still no one has yet come for installation.
Kindly send Your technician for installation of AC at least by tomorrow.
Please find the AC details below:
Model number: RAS318AWD.
Serial number: SE160C38676.
Name of customer: Niranjan Barik....
Complaint comments  Read comments Complaint category Credit Cards

Hitachi Home & Life Solutions India [hhli] — Split AC installation

 Nav1973 on Apr 20, 2016
Dear Sir,

I have purchases 2 Ton Split AC on 14.04.2016.
Till now nobody has communicated for installation.
My service request no. is 16041705430.

Please do needful earliest....
Complaint comments  Read comments Complaint category Hosting & Web Design

Hitachi Home & Life Solutions India [hhli] — Hitachi aircon

 Ishwari Dutt on Apr 20, 2016
Hi.

I have purchased new window a/c on 9/04/2016 hitachi rav 518hud 5 star was been purchased & installed at my residence - t-29 /f7 road no 20 baljeet nagar, new delhi - 11008...But just after the installation it came to our notice that the a/c moter is not working.
I perched a ac on 9/4/2016 from vijay sales patel nagar branch & within next day notice that the a/c moter is not working .. I have submitted a request regarding the replenishment of my product but last 3 day no body is response to me anything regarding my replacement i have follow up by every day. The complement...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Distuguting acs

 bhanuanaya on Apr 19, 2016
I have a hitachi split since almost five years and this ac was given by my parents on my wedding which has now become an embarrassment for me.
Every year during start of summers it has some problem some times gas leakage some times censor issues etc .
I am fed up of paying local vendors, i have a small baby so i dont get time to call some from hitachi customer care as they take 2-3 days for coming and in peak summers it is very difficult to be without ac for a single day also .I am gone mad sending mails trying calling them but no responses.

Please help, i hope through...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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