Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
+91 11 2271 7163 [Corp Office]
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+91 70 3532 4848 [Customer Care]
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+91 1​2 2717 1159 [Corp Office]
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+91 11​ 2271 7161 [Corp Office]
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+91 27 6427 7571 [Head Office]
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+91 79 3041 4800 [Regd Office]
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Fax:
+91 79 2640 2024 [Regd Office]
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Work days:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed
Dealer Locator

Contact Details

Service Request Form

Customer Service

Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006
View More Information...
Satisfactory Rating
1%
Complaints
738
Responses
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hitachi Home & Life Solutions India [HHLI] related photos (45)

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Hitachi Home & Life Solutions India [HHLI] Customer Care related pictures (45)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hitachi Home & Life Solutions (India) — New kashikoi 200i hp inverter hot /cold

 Abhay Mankotia on Feb 2, 2016
Got this Brand new Hitachi inverter hot/cold ac on 29 Jan 2016. Latest 2016 model. On installation as I put it on there was this loud grinding noise.
https://youtu.be/uLoNxfGKgok
For which the service guys said it's just in the beginning it sounds loud, later it'll get better. So after they went it was the same so I shut it off and filed a complaint with HITACHI service guys.
Next day Saturday one of their service guy calls says he can't come due to some family problems which is understandable so then I had to wait till Monday.
Finally he came and opened the OutDoorUnit...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions (India) — Complaint regarding the air conditioner purchased dt on 10th aug. 2012

 Dinabandhu1976 on Jan 28, 2016
To,

the manager customer care, hitachi india pvt. Ltd.

(sub: complain regarding the air conditioner purchased dt on 10th aug. 2012)

dear sir,
it is compelled me to inform you about the complain regarding the ac, which i purchased from ace business associates, angul, orissa on dt 10th aug.2012. After installation of the ac water leaked from the front grill. Immediately i informed the show room . Till date the complain has not been solved and the problem is laying with me. Whenever i have complained about the problem in show room he has immidiately...
Complaint comments  Read comments Complaint category Appliances

Hitachi — Nobody attending the complaint

 Apal Dalal on Jan 6, 2016
I bought new refrigerator of Hitachi 655ltr. Two door from Darshak electronic, ahmedabad 4 months ago. Now it's not at all getting cool and I complained on customer care no. An my service no. Is 16010500459. Tired of calling the dealer and company service center and everybody is saying it will be done but nobody understands my urgency and either attending....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions (India) — Refrigerator 565 ltr (GGR)

 Akhil Gupta on Dec 29, 2015
PFB the mail Regards, Akhil Gupta From: Akhil Gupta09 Sent: Tuesday, December 29, 2015 12:07 PM To: 'customercare@hitachi-hli.com' Cc: 'gupta_electricco22@yahoo.com'; 'sales@hitachi-hli.com'; 'hitachi@hitachi-hli.com' Subject: RE: Hitachi Customer Service :- 15122801619 Purvi, Please answer the below questions. I am expecting some senior person to call me @ 8054980018. 1. Please let me know if your company takes any ownership if a brand new product has problems and has malfunctioned THRICE within one year. ? 2. Am I going to follow-up and get the BRAND NEW product of hitachi...
Complaint comments  Read comments Complaint category Appliances

Hitachi — Complaint for dent-refrigerator

 RPAincharge on Dec 28, 2015
Dear Brand, Kindly log a complaint for Dent on regriegerator. Details follows: Model No. HITACHI REF FF510L B550PND2GBW Sl. No.2150800227 DFFECTIVE: Dent Regards, Infiniti Retail Limited | A Tata Enterprise BBK Corporation, Block No - 1084 / 1085, Near Toll Gate, Mehsana State Highway No-41 Kasturinagar, Dist - Gandhinagar, Gujarat 382421 Desk: +91 9228088008 | Mobile: +91 9864019391 Email: rpaincharge.gujarat@infinitiretail.com...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions (India) — Refrigerator

 Mohd Salahudeen on Dec 24, 2015
I made a complaint about the faulty Hitachi refrigerator 25 days a ago, an authorized service agent from Trichy Bharath Engineers attended to the complaint within two days, They came and check the freeze and informed me that a spare part is damaged and need to be replaced for buying that spare parts they requested us to make a payment of Rs 300 rupees we made payment as requested, After replacing the spare part the freeze did not work, and they told me that the main PC board if faulty and need to be replaced, I did ask the technicians how many days it will take to replace the PC board they told...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi — No action against complaint so far

 Deepti Chhabra on Dec 24, 2015
I purchased Hitachi Windows AC RAW318KUD on 29th march. I registered for a service request on 21 October and the technician who visited the place simply said that there is leakage in the gas without even opening the ac unit and all. We emailed Hitachi customer care but didn't receive any resolution. We requested for a replacement as they have sold a defective product and its just been few months. After waiting for almost 2-3 months I finally registered another service request on 23Dec and today the same guy came to my place, opened the unit and said the gas is leaking though the ac is working properly...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions (India) — New refrigerator with side bumps

 Sreenanda Palit on Dec 22, 2015
We purchased a HITACHI refrigerator RH270PND4K-SLS/253 LTR from Great Eastern - Maniktala KOLKATA having Invoice number KG/SA/1516/09509 dated 8/11/2015. However the fridge was delivered on 18/11/2015 due to non availability of stock to begin with. Bill however says its on 8/11/15. Then we found bumps on the side. We complained. A technician were sent and they endorsed the defect. Retailer conveyed he is communicating with Hitachi and fridge will be replaced. Then her said he will give cash discount. We did not agree. I visited shop and checked another Hitachi-same model but higher capacity....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions (India) — Air conditioner

 a12081989 on Dec 19, 2015
I have purchased a Hitachi Window AC 1.5T Kaze+ from a local dealer. After installing a AC within a week it is making a Lot of Noise. I complaint regarding this at your customer care 4 to 5 times (Complaint No 15121401687, 15121600237), Hitachi engineer came but didn't solve the problem yet. And i am not getting a proper response from hitachi engineers regarding the noise. I think so they don't rectify the problem. From my last complaint (15121600237) your engineer came (name Rahul sharma Mobile No 7045507833) at my place and check the AC and didn't rectified the problem after which he told...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions (India) — 3 Door Refrigerator

 Vikas Wadhera on Dec 17, 2015
I had purchased 3 door hitachi refrigerator in the month of june 2010 from ace technomart gip mall in noida .The refrigerator was functioning well for initial two years however suddenly it developed snag and stopped functioning and we lodged complaint to hitachi india at their service centre .The tehnician visited our place after 2 days and told us that due to gas leakage and requires refilling and the same was refilled with the applicable charges along with the service charges. After some time the upper compartment of the refrigerator had stopped cooling. We again lodged the complaint. The mechanic...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi — AC rviceing on waranty period/ Free Service

 nkamle on Dec 12, 2015
Dear Hitachi AC customer care, I was logged on for my Hitachi AC servicing on dated 26.11.2015 and received a massage my mobile, req.15112601900. After that various communication with your dialler M/S BISWAS SALES - J.K. road, jajpur road Odisha and Bhubaneshwar also, till date no facilities given from your end....
Complaint comments  Read comments Complaint category Appliances

Hitachi India — Machine remaining on even after switching off the 5-star a.c. through a.c. remote

 SUMANA SAHAROYBISWAS on Dec 7, 2015
After running for some time when turned off the A.C. by A.C.Remote, the said A.C. was not completely shut down.The inner splits moved slowly.When the power switch is turned off, the whole system then only was shut down.It is apprehended that there may be some internal problems with in the system. My A.C.(HITACHI SPLIT AC 1.5 TON, 5 STARS)is still in warranty period. Please do the needful soon ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Noisy operation of AC

 saranya kotha on Dec 7, 2015
I bought HITACHI LOGICOOL SPLIT A/C 1.5 T, 5 star (Modal no: RAS518KUDB) on 30.03.2015. From the day1 installation, the indoor unit getting high sound. I complained about this to the local services where I bought my A/c. They came and checked thrice(on 18.04.15, 04.08.15 and 06.10.15) but of no use. And Silence feature is available in remote controller but it was not working. First time, I complained about this to the dealer.Then he ask me to wait for 3months(may be it get stabled). but the noise levels were same. I still complaining on same reason. Finally they came for checking and took...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Fan motor replacement

 birudugadda on Dec 5, 2015
I have purchased hitachi logicool ac, model- RAC-318KUDB in the month of april-2015. My ac is not functioning since last one and half month or so...for which i hv already lodged a complaint for which your company service personnel hv attended my complaint nd took my ac indoor unit for oneweek to the hitachi service centre-rajahmundry branch for checking the leakage of gas and then aftr 10 days they fixed my indoor unit back but immediately the very next day itself my ac stopped working nd upon enquiry by the hitachi service personnel of rjy branch, i was told dat the ac fan motor is not functioning...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Delay in replacement of Air conditioner

 Almas patvi on Nov 28, 2015
I bought Hitachi 5-star Air conditioner for my home from vijay sales (ghatkopar branch)...After installation it was found that the ac is defected(hitachi technician himself told us)..we complaint for replacement of ac and where told it would be done within two days..still it is pending..i want strict action to be taken against this.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Air conditioner defect

 Dawar Abbas Khan on Nov 19, 2015
Hitachi Customer Service :–15082401458 Refer to complaints made to you in the matter of on e Hitachi AC of 1.5 ton purchased in the month of 7th July 15, from m/s Madan Electronics, Varanasi which had auto swing problem right from the day one. Many complaints were made to your dealer, and even to you in the month of July. Refer your complaint number in the subject. The said AC has yet not been put to order in spite of many requests. It is again requested that the said AC be either replaced with a new one, or the amount of Rs. 30, 500/- be returns to the undersigned with in a weeks...
Complaint comments  Read comments Complaint category Appliances

Hitachi — Dent on right side of refridgerator

 arpitsmehta@gmail.com on Nov 18, 2015
We have received from gati prepaid service the box is intact but when hitachi people open the box for instillation they have seen a dent on right side of refrigerator complain done on customer care but no action complain no : IN15111611515212972220 please do the needful on urgent basis...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi — A/C service request not attend even after multiple call.

 IamRam on Oct 27, 2015
Hi, I raised a service request on 4 Oct 2015 (15100400343) around 10am for my Hitachi A/c purchased around a year back. I got a call from one of your service agent named Danish (mobile No. +917XXXXXX681) asking to service the A/c. I confirmed to come on the coming Saturday. Danish did not come on Saturday for A/c service nor did I get any call from him. Later when I called him as to why he did not turn up, Danish replied saying that you did not pick up the phone so he cancelled my service request and I should raise a new request. Later due to certain electricity concerns my A/c stopped working,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Payments — Dues of rent and electric bill

 Neeraj311965 on Oct 21, 2015
Dear sir, i am neeraj gupta from 217civil line, lakhimpur kheri, uttar pradesh. My mobile no. Is 9044065391. I had submitted my complaint against Hitachi payments company and its employee Mr. V.S.hariharan earlier also, who signed lease deed on 6 December 2014 . address of this company's registered office is level3, mpl silicon tower, 23/1 velachery tambaram main road, pallikaranai, Chennai 600100, tamilnadu. Sir, my shop is under this company's possession from 17September 2014 but this company is neither paying rent of my shop nor electric bill which is about 30000rs now. Sir i tried to contact...
Complaint comments  Read comments Complaint category Other

Hitachi Payments — Rent

 Neeraj311965 on Oct 19, 2015
Dear sir, i am neeraj gupta from lakhimpur kheri, uttar pradesh . I want to complaint against prizm atm company for its fraud with land lords. Sir, i am also among one of this company's victim .i am owner of a shop situated at 217 civil line lakhimpur kheri in uttar pradesh. I leased my shop to prizm company on 17th of September 2014 for its atm on rent 8000 p/m with a written agreement between me and this company duly signed by Mr hariharan. Sir, i received 24000 rs cheque only till now as advance. And now 9 months rent is due on this company. I tried to contact so many workers of this company...
Complaint comments  Read comments [1]Complaint category Other

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