Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
870
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848
[Customer Care]
17
17
+91 11 2271 7163
[Corp Office]
7
9
+91 79 3041 4800
[Regd Office]
10
13
+91 27 6427 7571
[Head Office]
9
12
3
7
2
6

Fax:
Fax:
+91 79 2640 2024
[Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
1%
Complaints
870
Responses
0
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (57)

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Hitachi Home & Life Solutions India [HHLI] Customer Care related pictures (57)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [hhli] — No response and rude behaviour from customer service for requesting change faulty parts of hitachi split 1.5 ton ac

 Pranjal Dasgupta on Jul 24, 2016
I have bought hitachi 1.5 ton split ac model no. rau518iud. my ac is not working properly, a red light is blinking continously and stops cooling.
On 7/5/16 a complain lodge for technician. docket no-16050707263. technician was visited approx.10-12 days after date of docket and after 7-8 times calling to customer care no for service (that's very unfortunate). technician said that a parts of ac (probably he mentioned motherboard) need to be changed. he was advised me of amc for better response. i paid 3742/- on 21/5/2016 for amc. (tcr no-37067). again i lodge a complain for repair faulty parts...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Water leakage from pipe at two spots

 Anksim on Jul 22, 2016
The pipe connected to indoor unit is leaking at many places, cooling has also got reduced. Please do the needful as soon as possible. We are facing this problem for so many days. When i called up on hitachi customer care, it was switched off. Could not understand what kind of services are you providing. The poorest i have ever come across. One more thing, you guys take too much of time to take any action against a complaint. Therefore, i request you once again to please look into the matter asap....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Brokenness products

 jitendra1465 on Jul 20, 2016
Dear sir I m form jaipur I purchase hitachi split ac 2 ton may month this was Brooke and I inform my shopkeeper and deleer bt we r reply that doing Chang your ac bt no Chang at now pls sir my request this my mobile num 8058991465
name jitendra kumar soni
if u no reply then I complained consumer court...
Complaint comments  Read comments [1]Complaint category Products & Services

Hitachi Home & Life Solutions India [hhli] — Hitachi 1.5 ton split ac 5 star

 Dineshreddy Karangula on Jul 20, 2016
I have brought the ac from bajaj electronics, punjagutta, hyderabad branch on 15-5-2016. since then, nobody has visited to install the ac, even after repeated calls to the call center (040-35324848 and other numbers). so, i got installed with local dealer. and it has worked well for a month and has stopped working after that (since 1 month). i have given a complaint to the above number, and kept on calling. on saturday also, some person has called me back from a phone number bearing +91 8786501990, and has promised to come and look into the matter on monday. till today, he hasn`t turned up and i...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Faulty ac

 sahila046 on Jul 19, 2016
I have bought an ac through tata power-ddl scheme of ac exchange, ac which was delivered first got damaged while its installation, i filed an request for its replacement, the replacement ac came after 10 days, but it was broken too, and from last 10 days i am asking consistently for the replacement of this unit, but there is no response from them, even there customer care are forwarding our request from one personnel to other. Please take some action against them, what they are doing is the harassment of customer and they have violated every right of customer, i am hoping you would take some strict...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Breakdown of fridge 31NVND,Model no.HIT31.Breakdown req.no.16071201996

 S.K.Khaitan on Jul 16, 2016
I made a complaint about the breakdown of my fridge on12-07-16.I was given a breakdown request no.16071201996 and I was told that somebody would contact me within 48 hrs. Nobody has contacted me till now.Will you please look into it and do the needful immediately?
Thanks....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi AC — Defective part making repeated ac fault

 Elavarasu N on Jul 15, 2016
Dear sir/madam,

Compliant no: 1607140474746
There is no proper follow up and resolution provided by hitachi service center. whenever calling to hitachi service center and their approach not trust worthy.

I'm elavarasu.

I bought june 2014 hitachi 1.5 ton inverter model ac, since ac went to faulty mode around three times.

Faulty identified by hitachi service technician.

Faulty description: outdoor unit oil leakage because of coil damage.

1. technician collected the outdoor unit to service center for...
Complaint comments  Read comments Complaint category Other

Hitachi Air Conditioner — No response from dealer to attend defect of my split ac for one month

 lokesh452001@gmail.com on Jul 14, 2016
Hitachi a/c dealer not responding to the request made by me for rectification of my defunct split a. C unit purchased 27 months back, though i am ready to pay for the repair charges. Improper repair being done by the technicians for two times, not responding for the 3rd time of similar nature of repair.
Kindly instruct ur dealer of "nellore" city in "andhrapradesh"state
By
M haritha
26-2-910
3rd cross, teachers colony
Jyothinagar, vedayapalem
Nellore-524004
Andhrapradesh
Cell:9394526686...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Split inverter ac

 agarwalca on Jul 14, 2016
Chetan agarwal today at 13:22
To
Kapil. malhotra@hitachi-hli.com
Message body
Kapilji,

Just sending the call records, do you feel practically i will ask them to create everyday a new ticket and then work, if you are asked by your ac tecninician that he wants to repair another part will you not allow, then will you not schedule someone in your flat to be there for him will you not be incovienced, will you feel ok if your new ac sees such 10 visits to correct and then will you be kind enough to be happy to continue with such a piece.

Do you...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Ac not working and not providing any service

 Peterskiraoli on Jul 13, 2016
I have purchased 1;5 ton split ac five star. On 22/5/16. Model ras 518 kwd. On 6th july i have placed a service request till now after 7 days no one has come turned out to check what is the problem. Then i got the local service centre phone number and they keep on promising that the service executive will visit but till today nothing has happened. The ac is not functioning properly, the hitachi company has no regard for the difficulty of the customers....
Complaint comments  Read comments Complaint category Appliances

Hitachi — Ac faulty since first installation but no replacement even when they have replaced all parts one by one.

 agarwalca on Jul 13, 2016
First they told me there is a complete replacement which they would be doing now they say it not possible, we will just give 6 months warranty extension,

O guys dont believe them anymore they are brats even cheat

Like first it was a wron g remote in the initial packing. which they denied and when they were not able to work out with me they relucttantly send another correct one.

Just dont believe them.

Mr guru,
Can you kindly see that my case has been called for and discussed with me by you personally..
If you have time...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Hitachi refrigerator

 paragkachalia on Jul 13, 2016
Dear sir
i had lodged a complaint regarding my refrigerator
the company tech had come and said that the ref needs to be replaced, but no one has come since than.the refrigerator is not working. no person from the company is attending the call
the complaim=nt no registered again yesterday is 1607081759.
kindly do the needful at the earliest...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [hhli] — Hitachi inverter kampa problem

 Aswin2 on Jul 12, 2016
My Hitachi AC got repair done on 21/06/16 the service request no is 16060604341 so they replaced dcb board and motor both and charged 7020rs for dcb board-4570 and motor 1800 plus service 650 but the motor is good working condition I checked it with another Hitachi engineer I have doubt they are cheating without seeing anything replacing the items always and doing the same to all customers please take action otherwise Hitachi will lose faith...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Inverter split ac 1.5 ton

 agarwalca on Jul 11, 2016
Multiple times all componenets changed one by one stil they were not able to put it to work, then they said they will replace it, then their head thane service centre Mr Prasad 9323950168 promised that they have arranged the part and they will make it working and i can use the ac and meanwhile they will process for full replacement of the piece.

This all took between 1 june till 1 july 2016, since then also no calls during that period also i only called and took the status event the call centre does not give any escalation email or phone number of nay official.
No accountability,...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [hhli] — Air conditioner problem not getting solved

 Nehil Gupta on Jul 4, 2016
I have purchased air conditioner from Hitachi company on 27-05-2014. During it's initial days only, it was malfunctioning. After that, after so many calls, the company representative finally visited and fixed the issue. But it was of no use, and this time, the compressor gas was evaporated and they filled it again but it got evaporated again. In present, unit is creating sound also which makes difficult to sleep.
I request you to look in to this problem asap and provide a replacement for this air conditioner .

My Phone number is 8737904329....
Complaint comments  Read comments Complaint category Other

Hitachi Home & Life Solutions India [hhli] — AC Cooling Problem

 itsashishgupta@gmail.com on Jul 2, 2016
Dear Concern,

I bought a Hitachi 1.5 ton Split AC from Vijay Sales Noida. It is a split AC and model no. is Zunoh5200f. Since we bought this AC, we are not satisfied with AC cooling.
AC cooling is not very effective. We have called Hitachi Call Centre multiple times and they have sent their enginners also but they closed the call without resolving my problem.

Last Saturday, Hitachi executive Mr. Yogesh has come and accepted that problem is there. He said that he could not resolve it so Senior engineer will come and he will either fixed the problem or your unit...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — Split ac - 1.2 ton purchased in may 2016

 Ecktta on Jun 30, 2016
Dear all,

Good morning.

I have purchased a 1.2 ton split ac, purchased on 1st may 2016 from vijay sales, gurgaon.

1) the installation was done as per our convenient time but the engineers came to install were very smart charged extra amount.

2) for a month or so, we were not at home and could not check if there is any problem. Immediately after we start using the ac, realized that water is dripping from the front side of the ac.

3) complaint issued on 17th june against complaint no. 16061702031. Engineer visited on saturday,...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Ac not rectified by hitachi service

 animesh.pandey on Jun 30, 2016
Beware of buying ac from hitachi. Lodged a complaint. Folks came and opened the ac apart and not rectifying the issue of leakage of gas second time. Service guys say that they will not be able to rectify the issue. Please pay caution before buying any product from hitachi.

Dr. H. N. Pandey
I-2/33, keshav puram,
Avas vikas,
Kanpur.
Mobile no. : 09956798606

Ac 1.5 tons split purchased on dated 04.05.2014 from richa electronics, vijay nagar, kanpur.

Under gone breakdown in july 2015 repaired from your authorized service centre...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [hhli] — 1.5 ton split a.c

 ramakrishna18 on Jun 27, 2016
Sir/Madam,
Myself bought Hitachi 1.5 ton Split a.c in April 2013 . My a.c is not working . i launched My 1st complaint on 2nd April 2016 and its no is 16040208641, & 2nd Complaint on 15th April 2016 and its no. is 16041510449. i called to customer care they given the service center number. Those people are not responding at all. i called to customer care number to talk to the higher officials but they are not given any higher officials number.

i mailed my problem to your higher management levels, they are also not responding .Till now (80 Days completed ) My complaint was...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [hhli] — Not repairing my product for a long time

 mihir.bindal125 on Jun 27, 2016
Dear sir/maam,
I nidhish bindal is using a 601ltr hitachi refrigerator since last year. But in the past 1 month it has developed a problem of condensation and is developing water droplets inside the fridge shelf.
Now after 3 rigorous complaints the service centre people in my city just showed up once and are unable to repair it. The service centre people are illetrate and useless.
They have delayed repairing my fridge so much that it has become out of warranty....
Complaint comments  Read comments Complaint category Appliances

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