Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
908
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848
[Customer Care]
20
19
+91 27 6427 7571
[Head Office]
10
12
+91 79 3041 4800
[Regd Office]
11
14
+91 11 2271 7163
[Corp Office]
8
11
3
6
3
7

Fax:
Fax:
+91 79 2640 2024
[Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
1%
Complaints
908
Pending
0
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (65)

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Hitachi Home & Life Solutions India [HHLI] Customer Care related pictures (65)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [HHLI] — Refrigerator not delivered even after 17 days of making online payment

 Pradeep schroff on Nov 15, 2016
I placed an online order for refrigerator vide my order id: hhli-20958, dated october 29, 2016 through hitachi e-shop for hitachi french bottom freezer series french bottom freezer r-wb480pnd2- (Gbk). Before placing the order, your customer service department informed me that if order on hitachi e-shop, the delivery will be made within 7-8 days. It is very much regretted that even after 17 days, there is no sign of any expected delivery in near future. I have sent five emails to your ids: hhli. Eshop@gmail.com, "hitachi e-shop", but it appears hitachi has got a very poor communication system. None...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [HHLI] — Inverter AC Cooling Problem

 Manish Kotak on Nov 4, 2016
Hitachi as Brand is not good in service. I brought 1.0 ton Inverter ac thinking saving electricity and from day one cooling issue and Technician does some temporary repair work and again after months time cooling Drops! One day I was surprised as machine got breakdown and Techician told me ODU controller needs to be replace which cost almost 40% of machine value and this happen just crossing one year warranty of company ie. after 15months. I am double mind do I TRUST is unprofessional brand so called HITACHI ? Should I spend such a huge amount on repair (that to unprofessional Brand HITACHI) or...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi ac control panel issue

 VishalMaru on Oct 31, 2016
I had purchased the window ac (product no w1.5318kvdi/ chasis no d200069510115327130582) on 14 july 2015 but since then, i have been complaining about the control panel issue which is getting conked off every 3 months. during warranty period, hitachi did change the panel at their cost but my request to them was to change the product. they did not change the product but assured me that the problem will not get repeated but as luck would have it, after the warranty period, the panel got dysfunctional again. i had to replace the panel at my cost. if this continues, every 3 months, i will have to replace...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Ice maker not making ice.

 J.K. Patel on Oct 22, 2016
Dear Sir,

I am hereby to submit my complaint regarding Hitachi Refrigerator-Freezer. Kindly note that in my refrigerator ice maker is not making ice now a days. So we having so much inconvenience bcoz of it. Please do the needful & tell me any solution which I should apply on it. Product details is as below:-

Hitachi Refrigerator-Freezer
R-W660FPND3X

Rated Voltage 230 V 50 Hz
Rated Current 1.5 A
Climate Class T
Defrosting Input 200 W
Refrigerant R600a 0.075 Kg
Rated Storage Volume 586 Litres
20.7 Cu.Feet
Complaint comments  Read comments [1]Complaint category Refrigerators

Hitachi — Hitachi AC pathetic Never Buy

 ravisinghania on Oct 22, 2016
Hi,

I purchased hitachi 5 star window 1.5 ton AC roughly 2 years ago and Right from first month of purchase the AC given to me has been working pathetic.

Problems from 1st month:
1. AC cooling pathetic
2. The noise created by AC is extremely high
3. The auto cutoff that happens in the AC creates sound as if the machine is breaking down and some machine parts will fall on me as AC is right above my head. You can understand how disturbing this feeling can be set late night in middle of the sleep.
4. The supporting parts of fan in the AC is...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Air conditioner

 vijaykumar_db on Oct 16, 2016
Team,

I purchased new hitachi a/c 1.5 ton (Zunoh3200frau318awd) on 10th oct 2016, invoice no:24925, 12th of oct 2016 technician from hitachi came and made the installation, and try switch on the unit but it's not working. He tried to solve the problem he couldn't. Finally he said that power panel was not working sir, i will inform to our electrician from hitachi and they will come and rectify. Same day one mr. Ravi (Mobile - 8939997033) electrician from hitachi came and confirmed that power board was failure. He inform me that need one day time to replace the same.

Next...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Air conditioner faulty

 pavanmenon on Oct 14, 2016
Purchased an hitachi air conditioner 1.2 ton split ac from snapdeal.com on 29/08/2016, due to excessive delay from the company in installation the 7 day return policy of snapdeal.com could not be acomplished. Post installation the ac worked only once and after repeated calls and complaints posted at htachi website a service engineer was finally sent home on 13/09/2016, on inspection i was informed that the part is faulty and would need to be replaced, however since then i have approached 6 times to national manager (Mr. Vishal marar), country service manager (Mr. Satish nair) and board of director...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi AC — Not repairing ac as its still under 1 year amc

 jatinchhabra on Oct 11, 2016
We have two hitachi ac which we bought last year along with 1 year amc for both ac, where we were told that if any issue occurred in this year will be dealt asap by hitachi new delhi team.

Last week one of my hitachi ac was not working. A new delhi hitachi team member came to my house & suggested that a circuit board is damaged and he will replace. It look hom 2 days to do that.

Then even after changing the circuit board, the ac was not working properly, so the team which changed the circuit board, told us that they are here only to replace the circuit board, nothing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Refrigerator - Complaint No: 16092901568

 VivekSArora on Oct 6, 2016
Lack of response even after giving complaint
I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that I had raised a complaint on 29th September, 2016 with Request No : 16092901568 for my refrigerator which was attended on 30th Sept 2016 & the service engineer attended and said that the circuit needs to be replaced. And after that till date there has been no response or action on the same. I have called and sent several emails but there is simply no revert till date.

It is rather...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [HHLI] — Services

 sanjay.gautam on Oct 6, 2016
I have bought Hitachi AC in Jun-14 and have been having issues related to their service. Earlier I thought it was the issue related to dealer. So, I decided to complain to company directly. However, interacting with them was even more terrible.

Recently, I have been having service related complaint with Hitachi which I raised to their customer care on 16-Sep.

Problem was: AC is not providing sufficient cooling. Even after setting 16 degrees, the temperature is not going below 24-25 degrees even after 10 hours of continuous running.

After raising the...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — AMC of air conditioner

 itaxvig on Oct 3, 2016
I have lodged a complaint on 13.09.2016. Complaint no. is-16091302257.I have been informed that its parts are not available and will be available shortly. It is very strange that a reputed company like you is showing irresponsible behavior and is not taking any steps to resolve the dispute. I earnestly request you to take immediate steps to resolve the dispute failing which I have no option but to approach consumer court ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Not Cooling A/C/ Defective AC [Resolved]

 vinaykaushal2003 on Sep 29, 2016
Not Cooling A/C
Defective AC
Purchased Hitachi window AC by mistake and now repenting since the said AC which is having a manufacturing defect and always PCB plug is not worked (Twice a year and it takes one month to replace) / Not Cooling well (Last six months) and water dripping through moisture on the base of the AC even after the installation done by the company technicians is not attended properly by Hitachi Service Center and instead now they have gone deaf and dumb over the complaint and give vague replies and are not able to repair of replace the defective AC

Moral:...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Poor service on amc

 itaxvig on Sep 28, 2016
I have taken amc for my ac from you. On malfunctioning the machine i have lodged a complaint to your complaint cell on 13.09.2016. On receipt of complain i have been given complaint no.-16091302257 but till date the defective part of my machine is not replaced. Kindly attend the complaint urgently and take me to comfort of ac for the remaining hot period....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi AC — Defective product

 vishalbhamare86 on Sep 27, 2016
I have bought a hitachi window ac of 1ton from kings electronics. It was not cooling properly when i had switched it on at first time. I did request the service centre & they found pcb defective. The technician took the pcb to be replaced. But it has been almost 2 weeks problem have not been fixed yet. I want a replacement for my ac which was supplied defective....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Non working of air conditioner of hitachi split ac 1.5 ton into-518-awea-new

 Prakash Tokarkar on Sep 26, 2016
To,
Director,
M/s. Hitachi air conditioner,

Sub: non. Working of air confectioner of hitachi split ac 1.5 tn. Invo-518-iwea-new.

Sir,

In above mentioned subject, i the customer prakash g. Tokarkar, purchased two hitachi split ac 1.5 tn. Invo-518-iwea-new. From sales corner (Baroda) pvt. Ltd., old padra road, vadodara on 16.05.2016.

At the time of my order booked the dealer not got above stock of two said air conditioner and he sent one ac to me on 16.05.2016 and second one delivered me on 18.05.2016. At the time of delivery...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Non working of split unit

 Sonia satija on Sep 26, 2016
I have purchased a spilt in april this year and having continuos problems with the working either remote is not working, or compressor is not working filter lights are always on... i am sick of your machine after spending so much money i am suffering... give me a replacement machine or refund my money... its a shame such a big company and this nonsense please act urgently and immediately on this issue... and resolve it imm......
Complaint comments  Read comments Complaint category Appliances

Hitachi AC — Hitachi 1.5 ton split ac

 rajnikant salunkhe on Sep 21, 2016
Dear sir,
I had amc of hitachi but the technician which hitachi is sending is not qualified.
When they comes to solve one complaint, take replaced part money and while going they simply damage other part, so we have to again contact to contact centerad the technician comes and thels that other part is damaged, whats going on here no idea, i am really upset about he service of hitachi.
Kindly help.
Rajnikant salunkhe
9867111575...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Faulty product and quality of service

 richa89 on Sep 19, 2016
Dear Sir,
I have a complaint regarding a product of Hitachi.

Here is the description of problem:
I purchased Hitachi AC last year in September. The AC was not cooling properly. I made a complaint to customer care. The service executive kept on making excuses and he came to check the issue after 10 days. He did something and said problem won’t repeat in future. Again the AC stopped cooling and I registered the complaint again and the issue was fixed (After making multiple calls to technicians).For the third time AC stopped cooling and I made the complaint again and...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi Retail store

 mansiarora72 on Sep 16, 2016
I bought a Hitachi RVG 610 PND3 Refrigerator worth 75, 000 INR which is not a small amount to say. The Retailer was in a attitude one cannot accept. I had to void my purchase as soon as i paid for it just for the way he was behaving! This store is below Sony center Colors Sales, ghaziabad. He is a realy mad person! And a master at annoying customers and retrieving back sold products! The worst experience buying hitachi products! Please hire lerned, sensible people for selling! The turban man and other employees keep watching television when you go for buying and just dont listen to you at all. They...
Complaint comments  Read comments Complaint category Unauthorized charges

Hitachi — Complaint regarding air conditioner

 sanya seth on Sep 15, 2016
Since 2 months I am seriously tired of complaining now . We have complaint regarding the compressor. Last time they have taken our AC to the workshop but now the compressor is making some noise. now our AC is badly damaged from back side for this only hitachi is responsible. We have complained regarding this but till now no one has come to attend this complaint. I seriously don't understand weather this is geniune or fake? kindly attend as soon as possible. If in 2 months you couldn't solved a problem of your customer then it shows that there is a very poor service of yours.
sandeep seth...
Complaint comments  Read comments Complaint category Electronics & Appliances

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