Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I bought new AC window 1.5ton 5star Kaze series on 8th Apr'22 and it stopped working on 1st May'22 so I raised a complaint #[protected] on 1st May itself. Today is 18th May'22 and after regular follow ups multiple times a day, yet no one is telling me when it will be fixed. What I hear is a part is awaited. Does it take this long ? I have tried to reach Hitachi at many levels to get a confirmation by when it will be fixed but since no response...

Dear Sir/Madam
This is in regards to my new Hitachi Split AC installation. I have purchased the AC on 15th May 2022 from VIJAY SALES LAJPAT NAGAR which is a very big and busy electronics shop in DELHI. We paid the whole amount in cash on that same date and got the confirmation from them that the next day only they will deliver it to our place and somebody from Hitachi will call me up for installation.
But after paying the whole...

My AC is not working since 1 month due to compressor failure and entire team is not able to arrange a replacement part. I am suffering in this heat for 1 month now and have no idea when this issue going to be resolved. Customer care is making fake promises; service center is not picking the call.
Please tell me the location from where I can pick up the spare part since you have most inefficient supply chain which cannot deliver a...

None resolving of service issue complaint no[protected]. I had purchased a Hitachi inverter ac, the product is not good and by the time of installation there water leakage but the service guy managed and convinced us. After second month we have same issue and we raised a complaint with Hitachi on 11th Apr22, service person came but he unable to solve and till date no response received even after sending mails and attempt to reach call...

HITACHI has shared an email account "[protected]@jci-hitachi.com" to raise any after sales concern. Recently I have encounter an issues with my AC where a poor quality plastic cabinet was was sold to me less than a year back is burrowed by small animals (possibly rats).
First of all, I got surprised to see it (even an AC cabinet can be burrowed by rat) because in the same floor I have another company AC which is running since 2011...

I had purchased a split Ac 1.5 Ton AC from New Rhythm House, Sector 18, Noida From the date of installation, I had faced a lot of problems like lot of sound coming from internal unit, a lot of vibration in external unit etc which is quite unusual. After facing so many problems, I think that the product is defective. I had complained a several times in the Hitachi Customer Care which they attended but there was no satisfactory result. At present...

I have raised a SR on 20th April with SR no [protected] for which your technician visited after 4 days on 24th Apr, on 28th Your team visited with faulty part without tested & raised a new request [protected]. My SR is pending for 25days now without any resolution & no-one is willing to update the status.The services that I am getting from Hitachi is unacceptable & pathetic & I will not recommend any one to go with Hitachi. From last 25 days...

Hi,
I had purchased three 1.5 ton split inverter AC's from Croma Rajouri Garden Delhi on 15th Apr 2022. I had requested for installation on 21st april for all 3 (Request nos. [protected], [protected], [protected] ). Tickets were assigned to Abdulla ([protected]) and technician Nizam ([protected]) had come to install them.
The technician botched up all the 3 installations:
1. First AC was installed in a way that...

Our AC is not working and is still in warranty. My mom called 4 days in the morning to inform and to ask someone to come and look at it. Every time we call, we are given a SLA of 48 hours and then no one shows up. My dad had a heart surgery and for him working AC is must. Heat wave is bad in Delhi and for everyone however it is worse for those with existing medical conditions. This company has unethical practices, no customer service and...

Hi Team,
I want to register complain against Hitachi product and their service team.
I bought a high end product of Rs.71k ( (2 door 560 litre & model no R-B570PND7-GBK) on 03-Apr-2022 and within one month the fridge has stopped cooling. The sales person had a very high opinion and mentioned that this refrigerator is in the premium segment and delivers quality performance but it seems to me as otherwise.
I raised request...

As detailed earlier, I have two 1.5 T windows AC of Hitachi make. The first one purchased on 15/05/2018 from Vijay Sales Delhi and second one purchased in may 2020 from Sargam Electronics Delhi
My complaint number [protected] dated 30/03/22 for low cooling of first AC was allotted to Adnan refrigeration and as advised by them gas filling was done 03/04/22 on chargeable basis but problem of low cooling continued & as there was no response...

My Hitachi inverter AC is not working (no cooling) from last friday and raised a complain in Hitachi service center with local ticket no 300404A and they have taken both PCB of indoor unit as well as outdoor unit. Yesterday (6/5/22) part supposed to changed but now they are asking that compan is not providing the part. Please look in to this matter and resolve my issue ASAP.
Hitachi complain no is [protected]...

It's been over 17 days and my split AC part (CONTROLER) has not been replaced yet. We are too frustrated and extremely disappointed with hitachi service. I have called all available numbers but no one is providing any update when it will be replaced. Doesn't look like they will replace it this summer. I'll never buy hitachi products again and won't recommend it to anyone.Hitachi is such a cheat company......

I have purchase hitachi 1.5 ton split ac in 2019 after 6 month the gas gets leakage after that we fill the gas for Rs 2600. Then the Ac runs fine. In the next session the AC got the pcb problem we also get that changed also but nit satisfied by them. After that I have change the pcb 2 times and now in 2022 it's our 3rd time for changing pcb because the air flow is too slow. Very bad hitachi....

I bought hitachi one ton inverter ac five months back, now its not working the service person says pcb board problem, it been 20 days the ac still not repaired yet, the service center guys not answering properly. Worst customer service from hitachi, i request hitachi india to replace my unit asap...

Request immediate action on service request no. [protected] for REFRIGERATOR-2 DOOR.

I have logged complain 40 days back and engineer who visited ensured that it will be done in 2-3 days as they have ordered part required for repair.

It has been more than 40 days and there is no update from Hitachi.

This is heights of poor service. Even after multiple follow ups, still complain status is showing...

I bought hitachi split 1.5 ton AC in 08 march 2021. AC gas ran out after 2 months. AC gas leakaged due to untrained technician who installed the AC.My air condition was run only 2 months in last year.I turn ON AC on 18 April 2022 and saw ac was not cooling. How it is possible that gas leaked 2 times in only 1 year.i have two more ACs in my house which are working fine since 3 years and no gas leaking problem in them.

I have...

Sir/madam
With reference to the captioned subject, I have purchased 2 acs (as per bill attached) on[protected] of Hitachi from Modern Sales sector 22, Chandigarh. After purchase, I am continuously following up for the installation of the said ACs resulting installation of 1 ac on[protected].
But the other unit was not working which was told by the company engineer who came for installation.
I have called many times...

The AC has been purchased in Gurgaon on 2nd week of April. After installation the outer unit started making noise so much it can be heard from 200 feet distance. I complained the same to customer care and after a long three days wait technician came and checked it and tried to minimize the sound in external unit by putting cloth and cardboard. but could not do so. While going he said some senior technician will come and solve it. Surprisingly...

It's been over 33 days and my split AC part (PCB) has not been replaced yet. We are too frustrated and extremely disappointed with hitachi service. I have called all available numbers but no one is providing any update when it will be replaced. Doesn't look like they will replace it this summer. I'll never buy hitachi products again and won't recommend it to anyone....