Hitachi Home & Life Solutions India [Hhli] — Faulty product and quality of service

Address:Lucknow, Uttar Pradesh, 226001
Website:www.hitachi.co.in

Dear Sir,
I have a complaint regarding a product of Hitachi.

Here is the description of problem:
I purchased Hitachi AC last year in September. The AC was not cooling properly. I made a complaint to customer care. The service executive kept on making excuses and he came to check the issue after 10 days. He did something and said problem won’t repeat in future. Again the AC stopped cooling and I registered the complaint again and the issue was fixed (After making multiple calls to technicians).For the third time AC stopped cooling and I made the complaint again and this time after a lot of discussion the piece was finally exchanged. Now as the winters came AC was not used for a few months and we started using it again in the month of May. And now the red light started blinking in AC instead of green and I registered the complaint again. I kept on calling technician and he kept on making excuses that it’s is raining today, I have to go somewhere today bla bla and finally came after 10 days. Finally he checked the issue and said there is some issue with some part and this part needs to be replaced .But as this AC is in warranty and the particular part has to be changed, it requires approval from higher authority, hence it will take time. Again many days passed by and he did not come. After much follow ups, finally he came and replaced the particular part and the problem was resolved. Now after 3 days again red light started blinking and the AC is not cooling properly. The piece seems to be faulty even after it was replaced last time.
My point here is why we bought AC. To get some relief in scorching heat or just to call your customer care executives and register the complaint, then chasing service Staff to come and visit the place and check the issue and then endlessly waiting for issue to get resolved. The AC is just a few months old and in warranty and it is repeatedly giving some or other problem every day and chasing your service executive is even more difficult. I opted for Hitachi because of their product quality, otherwise I could have got the same configuration at much lower price in any other competitive brand. But the product quality is really bad and then the behavior of the company towards their customer is even worse. You don't bother about their customer's problems. Since the time I have purchased AC, I have never been able to use it properly. The warranty of this product is going to expire in a month and then of course this faulty piece will be a burden on me.
I tried various communication channels page to highlight my concerns to you like mails and Facebook but with no result. Finally I logged a complaint to Department of Consumer Affairs.
Kindly address my issue now as enough of harassment has been done by the company since 1 year.
Attaching bills, Facebook page communication details, Email conversation details and other documents for reference.
You can very well check the time taken by company to respond to complaints. This is completely unethical on your part to treat customers like this. The technicians are totally unprofessional. Customer care has just 1 sentence to repeat ”We are working on your problem” .Secondly as the product is again and again giving same issue, there must be some problem with the product. But someone has to listen to the problem for solving it.
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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Oct 07, 2016
Updated by richa89
This is how they treat their customers.They don't even reply to the complaints
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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
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