Hitachi Home & Life Solutions India [Hhli] — Non working of air conditioner of hitachi split ac 1.5 ton into-518-awea-new

Address:

Vadodara, Gujarat, 390016

To,
Director,
M/s. Hitachi air conditioner,

Sub: non. Working of air confectioner of hitachi split ac 1.5 tn. Invo-518-iwea-new.

Sir,

In above mentioned subject, i the customer prakash g. Tokarkar, purchased two hitachi split ac 1.5 tn. Invo-518-iwea-new. From sales corner (Baroda) pvt. Ltd., old padra road, vadodara on 16.05.2016.

At the time of my order booked the dealer not got above stock of two said air conditioner and he sent one ac to me on 16.05.2016 and second one delivered me on 18.05.2016. At the time of delivery the second ac the box piece is broken condition and meanwhile hitachi person came to our house and installed the same at my room. That time i m not at baroda outstation on behalf my office work. The said a. C already damaged in front cover and on outdoor filter part also damaged at that time. Clearcut seen from these the hitachi person installed the same ac at my house.

After my official visit i came to baroda and seen the ac condition and going to sales corner and complaint regarding replacement of this ac. They talked that ac condition is good and some part damaged we will replaced and hitachi person workout same and replaced that part. After few days the ac down and not working propery i again complaint hitachi customer care and from baroda some hitachi person came and workout ac and reported that the gas leakage in the unit. So cooling not got perfectly. After two three days hitachi person from baroda came and change gas.ac working but after few days condition again break down. I again complaint on [protected] dated 24.09.2016 at customer care and talked about replacement of said ac. Your hitachi baroda person visited my house and again report that gas leakage in unit. How may time i fill the gas in the unit and ac unit working. So i denied this time i not allowed you to filling gas in my ac. I was already complained that i wish to replacement of same new ac. So one time again requested to replacement will be given to me and old piece ac by back to hitachi.

Details are give below.

Complaint no. [protected] dated 24.09.2016

Ac purchased from : sales corner (Baroda) pvt. Ltd., old padra road., vadodara.

Invoice no. Op-05-1309 hitachi split ac 1.5 tn invo.-518iwea-new two ac.

Invoice date : 16/05/2016.

Delivery date : 18/05/2016

Dead ac details : outdoor unit : model no. Rau518iwea outdoor unit model no. : rac518iwea
Serial no. 160c05065
Indoor unit : model no. Rau518iwea indoor unit model no : ras518iwea
Serial no. Se160c08617.

I was purchased two ac's total value rs. 1, 09, 000/- under which one ac are dead and not working properly. Please make necessary arrangement for replacement of the same and problem sort-out as early as possible. I will get relief as customer.

Thanking you.

Yours sincerely,

P. G. Tokarkar
Superintendent,
Central excise customs & service tax
Anand commissionerate,
Gujarat.