Hitachi Home & Life Solutions (India) — Manufacture Defect

Address:

Chennai, Tamil Nadu

Gas leakage Quantity / Manufacture defect Hi, I had ordered "Hitachi 1.5 ton 3 star split air conditioner" of 2 quantities from Flipkart seller "WS retail" with order id OD[protected] . Hi Flipkart Team, Now a days, your trust with the customers are not up to the mark. I will explain the simple as well as worst experience from you and your support. After the installation of my Hitachi A/C, from the day1 to till now there was no cooling due to huge gas leakage. I made 5 tickets directly with Hitachi. Twice gas refilled by Hitachi Technician. Finally fed-up with that product and raised the refund request. Your team scheduled a call with Hitachi technician and he visited today and confirmed that the defective product. Again when I approached customer care, your guys are simply disconnected my calls. After 5th time spoke with your guy and explained the full history. But your guy again need to schedule another ticket with Hitachi for the same issue. Please give the clarity of the below questions 1. Almost a month wasted my money, still I didn't utilize the facility? You need to provide the justification? 2. Whenever I approached your customer care, only focus / support seller. Why? 3. Are you plan with run the show with-out any customers? 4. As per the flip kart friendly return policy, if defective product you need to give the refund? 5. Why keep on schedule the call with Hitachi rather than provide the permanent fix for Customer? 6. If I am not getting any proper response or refund, I would like to bring this to Consumer Court with all my evidences. It is not a big deal now a days to damage the brand name via media and social networks. So based on your reply, will act accordingly. Note: You are treating the customer like this but today also I order DigiCam and Jerkin. So think and do the right way. If no customer then no business. I am regular customer of flipkart and I was happy shopping from flipkart till now but this issue has upset me a lot. We are middle class people and in this kind of situation puts us in trouble to shop further from flipkart. I am hoping they call us within 24 hrs or else I need to escalate this careless matter to consumer complaint forum. Can this be looked on high priority?