Hitachi Home & Life Solutions (India) — Spare parts for AC not readily available

Address:

Gautam Buddh Nagar, Uttar Pradesh

The AHU on my Hitachi split AC-1.5TR HITACHI ACE FMS - RAU518ETD was making a lot of noise and I had registered a complaint number.[protected] for this with Hitachi customer care on 27th August. Two technitians from Hitachi visited the same day and found the problem was due to the cooling fan (Ali Mob.No.[protected]). They said the fan unit would need to be replaced and this would be done in 2 days maximum. However after 6 days there is still no spare part available with service center in Noida (Mr.Dinesh, Mob.No.[protected]). Complaint is still open but no one from Hitachi has bothered to update us on status of same. On inquiring, Hitachi customer care told me Hitachi is unable to supply the spare part even after 3 requests have been raised for this from there side. They are unable to tell us when this part will be received and my AC fixed. Is sourcing of a spare part for a popular model of Hitachi AC so difficult for the company? This complaint is being handled very unprofetionally by Hitachi and same is not expected from this company. Kidly look into my complaint and help in getting my AC fixed as soon as possible. Thank you, Best Regards Shishir Bhatnagar