[Resolved]  Hitachi — Most dissatisfied Customer Service- still pending

Address:

Chennai, Tamil Nadu

Field call Report / Service # : [protected] Customer Name : K.Ameer Khan Registered Mobile no : [protected] Dear Hitachi Team, Our split a.c. (model # RMU023ENDZ1), with two indoor units and an outdoor unit, was getting tripped as soon as we turn the a.c. on. So we raised a service request with your team, and had them check on this. Initially, your team performed some checks and confirmed the issue to be with the compressor coil, so they informed us that they would be taking the Outdoor unit to your service center and have it repaired. It was promised to be delivered within a time span of max 5 days. Now that it has been more than 7 days since the unit was taken to your center, and moreover since your service engineers are much occupied to not even attend our calls as well, Im dropping this mail with a hope that atleast you might extend your help on this. The contact number given to us was :[protected], which only goes ringing and all thanks to your dedicated service, there was not response inspite of trying the call numerous time. I'm even starting to think, about the mistake I've done in referring Hitachi products to my professional colleagues, due to this poor service. With deep Regrets, Amanullah Khan (S/o. Ameer Khan)