[Resolved]  Hitachi — Overall Poor service from Hitachi as a brand

Address:

Ahmedabad, Gujarat

Hi, Just bought an Hitachi Ace Inverter AC (1.5 Ton) from SA Conditioning, Bopal, Ahmedabad. There should be a plastic or metal grill/mess to cover the outdoor unit compressor coils/fins, but that was not provided in the box. I have never seen any outdoor unit without this plastic or metal grill/mess. When I was trying to call Hitachi customer care number mentioned on their website nobody was responding on both numbers. I am having the worst experience on day one of my purchase as nobody is bothered to even receive my calls. Why you have mentioned numbers when no one has got time to at least receive a call...!!! Call us at:[protected]*,[protected] Some how I managed below mentioned details:- Head Office & Works Hitachi Complex, Karan Nagar Kadi Dist. Mehsana - 382727 Gujarat India Tel No. +[protected] When called on head office number even nobody replied on that number. Then again tried calling[protected], finally my call was received by someone "Sangeep Sen". I told him about my problem & he simply said I won't be able to take your complaint as system is down...!!! After a discussion of about 5 to 7 minutes I demanded Sangeep Sen to transfer my call to his senior or team leader. To my surprise he straight refused saying that no senior is available on this I lost my patience & yelled at him & threatened him that I will put all this on mail. Only after that he transferred my call to his team leader, now I was talking to Mr. Janardan. He apologised onbehalf of Sangeep Sen & again told me the same thing that he cannot register my complaint as system is down. I am not able to understand if a customer is buying such a costly product worth almost 53k to 54k, is this the kind of service one should expect from a brand like Hitachi...??? My point is why do you have call centers if most of the time your systems are DOWN??? Can't you have a standby Internet link for your call centers??? Why do a customer needs to suffer so much after spending money??? Again I yelled at Janardan & asked him why can't he register my complaint & why he is not having a provision of standby link. And I insisted that he should take my complaint now, only then he reacted & took my complaint. My complaint number is mentioned for your reference:- [protected] I had a nightmare when I switched ON my AC at night, my indoor unit of AC was having heavy water leakage. I am seriously not able to understand what's all going on!!! The person who came for installation has not done his job properly & so I have suffered entire night. Why can't you have properly trained & efficient technicians, who can complete their job properly??? I have sent a mail to Hitachi customer care last night, but nobody replied on that as well. Might be because Hitachi as a company is not really cares about its customers!!! Or due to MNC culture 5 working days, so on weekends customers are left suffering!!! Hitachi please change this customer unfriendly attitude...!!! I did lot of online surfing before buying this AC, I came across few very bad & negative feedback about Hitachi of a website "mouthshut.com" but still I thought that I will give it a try. Sorry to say but now I'm regretting my decision. Awaiting for quick action/response on this complaint mail. My contact details are mentioned below:- E MAIL ID:- [protected]@gmail.com CELL NO:- +91 [protected] Hitachi's Distressed Customer Goldie