[Resolved]  Hitachi — pathetic customer care experience at Hitachi India

Address:

Ghaziabad, Uttar Pradesh

I had a very pathetic customer care experience at Hitachi. I lodged a service request on 5th June [protected] for compressor problem and this was attended on 6th june. The technician ( Vikram [protected]) told me that for one month you can call him if the problem persist, however the problem was not resolved and when i called the technician he said that call the customer care??? .i again called customer care on 6th evening for resolution and was told that this would be resolved with no need for a new service request. On the contrary i received a message on 8th that the service request is closed???? i again called at customer care to tell that the issue is unresolved and they asked me to raise a new service????? I raised a new request with [protected]. Now the technician throw water on the compressor and tells us that it is due to heat outside and there is no solution to this problem???????? When i ask that i want to speak to customer service manager i get the following feedback: 1. The escalation desk work for 10-7 Pm only 2. The call cannot be transferred from the customer care. 3. Dial 4 after calling the customer care number (which is making fool of the customer as after dialing 4 you reach the complain status desk.) Why Hitachi does not want its customers to speak to customer care manager????? I feel sorry that i purchased a Hitachi product and will never recommend anyone for buying a Hitachi product, if this is the service level of Hitachi i dont think you really care about your customers.