Hitachi — Refrigerator is not working proper since purchased

Address:

Patna, Bihar

I had purchased a HITACHI Refrigerator Rt-310 End 1K(2 Doors) on 23/07/2014 from a shop in Patna, Bihar named as Aditya Vision, Bailey road, Opposite Tara Mandal, Patna-800001, India. CST No.-[protected], Vat No.[protected]. I have been using this refrigerator with an external stabilizer since the beginning. HITACHI service centre in the most pathetic place to rely upon if one needs any service from hitachi. And the product in itself is a pain for the customer. A customer whenever purchases an electronic appliances, he wants to be rest assured that the product purchased will be a help for him and would make life easier. But with this HITACHI refrigerator I m highly disappointed and annoyed with the problems I m facing with it after every 3-4 months of repairing. For the initial three months this refrigerator operated in a good condition but later in November’14 there was problem in its automatic temperature adjustments. It didn’t get cold, and remain in the normal room temperature continuously. After complaining the same to the shopkeeper and Hitachi service centre repeatedly for 6 working days, they sent us a repairer who did it’s repairing and changed few of its internal parts as well. Then it started to work in proper condition. Later in the month of March’15 it again faced the same problem. The refrigerator could not get cold and used to remain at normal room temperature even under proper electric supply. We complained the retailer again and the HITACHI service centre. Continuously following up with the service centre for almost 10 days and then a repairer came to repair it and brought it to usable condition. And now again we are facing the same problem with this refrigerator in the month of July’15. Its becoming a kind for pain for me. I have been constantly calling and texting the shopkeeper and the HITACHI service centre for help but not receiving any response from their side. This Hitachi service centre is so hopeless that I can never rely on this product brand. I m extremely disappointed with the service as well as the product. I would neither suggest this brand to anyone nor purchase any of its product ever. I had my previous refrigerator from Videocon and had never faced any problem of such kind. And their service was also prompt. Contact No.[protected]