Hitachi — Reinstallation of split AC not proper and not working

Address:

New Delhi, Delhi

This is to inform you that I made a request for re-installation of my Hitachi Split AC vide request No. [protected] dt. 18/09/2014. Against this request, Mechanic Farmaan from Babylon Engg. Co., Delhi (Authorised service centre of Hitachi) installed the AC on 26th Sept 2014 and charged Rs. 1500 (service)+750 (for 3' additional pipe) = 2250/-. To my disappointment, when I operated it in the night of 27th, lots of water accumulated inside my room. When I complained it to the service center which installed the AC, I was told to complain on your Delhi No. I made a complaint there with complaint no. [protected]. Some body came on this complaint and told that gas has leaked from the AC and also informed that the person from the same service center will come for restoration. Some other person came to check and make corrections but this time he played with the AC like anything and did not even fit the AC properly and water leaking problem still persist. I am trying hard to contact the person who refilled and re-installed the AC and also the owner/manager of Babylon Engg. from where the mechanic was sent, but no one is picking up the phone and I am in doldrums as what to do? I made another complaint and three reminders too with complaint no. [protected]. But no action is taken and Ac is still inoperable and gas has again leaked because of improper installation. I never expect such a bad work and such a bad response from a reputed company like Hitachi. You are requested to take a note of this and do the needful so that my AC can work properly. it is not working and almost a month has elapsed since my first request to re-install the AC and I am suffering since then. Regards Sudhir Kumar Agrawal [protected] (Delhi) 8, Kiran Vihar, Near KarKarduma Metro Station Opp Modern Public School, New Delhi-92 Registered No. [protected] (Ahmedabad)