[Resolved]  Hitachi — WINDOW A/C ISSUE

Address:

Lucknow, Uttar Pradesh

With regards to my Hitachi 1.5 Ton Window A/C No RAV 518 HUD purchased from M/S Sadana Electric Stores, Aliganj, Lucknow on 16/04/2014 via bill no 9186; I would like to draw your kind attention to the following issues. 1) During the first installation the mechanic fixed the outer body not on screws but by hammering nails into the wooden frame which we came to know when we tried to uninstall the A/c during my transfer on 04/10/2014. Please analyse that we had to cut the screws which damaged both the outer body and the frame and I’d to pay for the frame to my landlord just because your mechanic was interested to save some time and labour. 2) During the fixation of front panel; due to lack of technical expertise the top part of the panel got cracked, which we saw after 2 months when the crack became prominent. After we shifted to our new home my Father contacted your service centre which sent Mr. Vinod – Technical staff for free service and installation (Although we were never told of Free service by anyone; but informed by one of my friend). Mr. Vinod informed that: • It’s not possible now to provide free service; as it’s starting of winter and the service is available only in Summer and suggested to only fix the A/c. • My father being unaware allowed him to fix the A/C; Mr. Vinod was told about the previous issue of hammering the screws and my father requested him to fix the structure only and only on screws and not to hammer the screws which will spoil the structure and body; but all in vain and Mr. Vinod did the same thing and hammered the screws. Getting infuriated by this behavior, my father told to fix the structure either on screws or denied paying for the service. Mr. Vinod behaved very rudly and left infuriated on the day but we received Calls for payment and on explanation of the issues it was communicated from your Service centre that “No issues Sir, anyways you need our service during Free services, which may get affected due to this nonpayment” Now, Please let me know: 1) Is it that being a customer of HITACHI I need to suffer psychologically due to technical glitches 2) Although I paid the total amount; still I’d to live with broken panel 3) With every transfer I’d to cut the structure and distort the outer body and pay the house owner 4) Even though we request for predetermined services; still we had to be threatened about the consequences. 5) Is it that we’ll never be informed of free services but on request we are being diverted by some silly reasons As I was occupied with some international assignment I came to know about the issues when I came back to India on 27/10/2014. Now After sending a mil to Hitachi E Mail id, i recieved a call from their local service center mentioning that "WE FIX THE STRUCTURE ONLY BY HAMMERING; IT'S YOUR HEADACHE TO SEEK OUT THE DAMAGES" and then getting involved in hot discussion with me. I'm fed up with the Service and Hitachi technical staff. Looking out for a rational solution of my problem