HMWSSB — Booked Tanker shows Solved whereas not received

I Dilip Rangwani Cell no [protected] booked a Tanker for Bapuji Nagar ( Contonment) on 27/03/2015 got Token No 3790 received massage on 05/04/2015 that it is solved but we didn't received My brother Rajesh Rangwani cell [protected] booked a tanker for same address on 29/03/2015 got massage that token no 9328 was solved where as no body turned up My brother in law Mr Deepak cell no [protected] booked a tanker for Avanti nagar west marredpally on 30/03/2015 got token no 3368 this is also not received drivers are selling tankers to third parties on higher rates ( Black) we have not required now it is for public information Dilip