HMWSSB — Meter status changed to repair just after two month of New Meter setup(CAN no:[protected]

Address:Hyderabad, Andhra Pradesh

To, Manager, HMWS & SB, I M.Vijaya Laxmi resident of H.no:13-4-539, Sabjimandi, Jiyaguda, Karwan(HMWS division). We are residing on 45yards independent residential house along with my son & daughter(Total of 3 people living at mentioned address). We got new Water connection in August with CAN no:[protected], In SEPT months bill we got charged for 129KL(Kilo Litre) Rs.2629.00. However meter read was 00000.129(which actually is 129 Litres). This issue has been taken to notice of Karwan division manager but no resolution provided & no action taken on Meter Read Collection team. Later from the next month, Meter read collection team change the meter status to Repair and started giving for charge of 57KL(kilo litre) on monthly basis as default with cost Rs.1374.00 which is incorrect and even after repeated complaint's to manager no proper resolution is provided. When i enquired Meter read team about the status they started stating that you meter might not be working so it might got changes to repair status. I request concerned authorities to look into this on high priority on below points and provide the resolution to my issue at the earliest. 1. How can Meter status become repair(November) when new meter is setup only before two months(August). 2. How can residential property with 45-yards and No.of people is 3 will get huge bill of 1373.00(57 -Kilo litres per month) 3. No proper action is being taken by karwan division Manager, when an educated person take issue to his notice. What is the situation when uneducated person take some his to manager notice how far this will be resolved. 4. Proper knowledge transfer need to be provided to Meter Read collection team, Other wise this type issue will be very often in Old Cities. Regards, M Vijaya Laxmi
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