HMWSSB — Wrong Category

Address:

Hyderabad, Andhra Pradesh

Dear Sir, This is with regard to our CAN no:[protected]. We got this connection from Malkajgiri municipality and in 2009 when HMWSSB took over all water connections, this was transferred to HMWSSB records in Oct 2009. Our municipality sanction letter clearly says the building as multistoried (Flats). When the same document is submitted along with the affidavit (the content and template is provided by Sainikpuri Division, HMWSSB itself) and the bills we paid to municipality during the transfer of our connection to HMWSSB, they didn’t update their records properly and our category was mentioned as ‘Domestic’ instead of ‘BULK & MSB CATEGORY (Within GHMC)’. Now after 5 years we received Demand Notice saying we have to pay extra towards wrong category issue. Actually still they are showing wrong details even in the calculations. From Oct 2009 to June 2014 - 57 Months (Including Water and Sewerage charges) as per their guidelines (HMWSSB Abstract and Tariff) we have to pay Rs. 42693 /- out of which we already paid Rs. 12846/- as monthly charges that they collected from us. We have to pay the outstanding amount of Rs. 29847/- which we are ready to pay. We gave written complaint in Defence Colony Division office with all support documents in the month of Aug 2014 to correct the wrong billing and to update our CAN with correct category. They told it will get resolved in 3 Months. We have also been asked to keep paying small amounts every month to keep the connection active and no further complications get created. So we started paying Rs. 3000/- every month. We started getting wrong billing for wrong category. Since we submitted complaint we are in the assumption that the issue will get resolved in 3 months as promised by divisional officer. 3 Months completed, but no changes in our records and we are still getting wrong bill with Rs. 1235/- per month instead of Rs. 750/-. Even there is no correction in the wrong billing they did. No category changes. We have submitted 2 online complaints reminding them to look into our issues and help us to get our records corrected. The complaints were updated as resolved and records were sent to Head Office, but no changes to our records or billing or category. When we went and met the in charge in person to whom we gave the complaint, now she says we have to go to Khairthabad Head office to get the issue resolved. I don’t know further how many visits we have to make and how many months it takes to get a simple correction of our records even after submitted all legal and valid proofs. Is there any way our issue can be resolved? Can anyone please help us on the issue and show us right path to approach to get this issue fixed? The problem is when consumers are ready to pay the amount, government body itself is not supporting us. Please help us. Thanks Flat Owners. CAN no:[protected]