[Resolved] Home Credit — Telephone Call Harassment // Serious Concern // | |||||
Dear Team, // Serious Concern // Reference mail copy attached with contact no. I am raising a complain due to telephone call harassment on daily basis 2 to 5 calls daily. I have also contacted to toll free no [protected] mentioned on web http://homecredit.co.in and mailed to [protected]@homecredit.co.in for stop call me/harassing but story remain same. My concern:- I am receiving unwanted calls approx 2 to 5 times on daily basis even on Sunday from your company (Home Credit) with different different numbers. As per your executive on daily calls "Rajan Singh have mentioned my contact no as friend", However I do not know him personally and not taken any loan, I have already requested to your executive that please remove my mobile number from your database but they do not do any thing and warned that you will receive daily call the statement like "Kar lo jo krna hai call toh aaegi" i have recorded this clip on my multimedia phone. Requesting you to please remove my m.no from your database and do not call Their behaviour is very rude when they talk to me. Please help us from getting disturbed and harassed, it will be a great help to have our peace of mind! Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Oct 03, 2015 Home Credit India Finance Customer Care's response Dear Sir,
Thank you for writing to us.
This is in continuation to our email response dated 29/09/2015 regarding the calls from Home Credit India. We wish to inform that we have liased with our customer and updated the correct mobile number in our records. We assure you that mobile number #xxxxxxx986 was removed from our database and henceforth you will not be receiving any calls pertains to Home Credit India loan account. We regret for any inconvenience caused to you in this regard.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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 3 Comments | |||||
Comments
This company seems to use this ploy of saying that the number they are making call to has been given as reference. When you refuse any acquaintance of the given number, they will tell another name and keep on.. Pathetic company. I have been getting calls on sunday till 10.00 PM. Dont know why these companies take public for ride.
Reply
Dear Sir,
Thank you for your query to Home Credit India.
In reply to your query, we would request you to please provide your contract number on which you are receiving the calls along with the name of the person for whom you are receiving the calls so that we can check and assist you accordingly.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Thank you for your query to Home Credit India.
In reply to your query, we would request you to please provide your contract number on which you are receiving the calls along with the name of the person for whom you are receiving the calls so that we can check and assist you accordingly.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Simply Activate DND. if still you get call tell them that you will report to TRAI ( Telecom Regulation Authority of India) This will stop calls if not go ahead with complaint. click here for how to
http://www.nccptrai.gov.in/nccpregistry/How%20to%20Register%20complaint.pdf
http://www.nccptrai.gov.in/nccpregistry/How%20to%20Register%20complaint.pdf
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