[Resolved]  Libra — Libra is not replacing my sagging Mattress

Address:Pune, Maharashtra

Hello,

I bought 2 Libra-Aastra-Mattress 75*36*4' from SUS-road,Pashan Pune(M H) on OCT-2011 with 3 year Guaranty .
After some time, I got sagging problem in mattress.
I did complaint to shop owner on SEP-2012.After 15-20 days,one person from Libra came to my home.
He checked mattress problem,verified mattress guarantee card/bill and was OK with all.

He told he will forward request for Libra Aastra mattress replacement and I will get same brand within a week,but after 3-4 month they just reply they can not replace my mattress .

That is really worst thing,if you committed some thing to customer during purchase and not able to fulfill in Guaranty period. :(
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Related reviews

Libra - overbooking
View all 2 Reviews

Comments

Dear Sirs

Reg: Defective Libra Mattress - Ashtra- request for replacement
Material Sl.no.2626

Continuously sagging Libra Mattress, which I purchased from Pickup point,
Baner Road, Pune, has caused me severe Back Pain for the last Six Months.

The Doctor and a Physiotherapist who visited my House, have confirmed that
the back pain is caused due to defective Bed ( Libra Mattress) which I have
been using for the last 2 years. In fact, the problem of Back pain started six
months ago, and the cause could not be established.

Please depute your Representative to the following address, and replace
the defective sagging Mattress with a Brand New one, which should be
perfect in all respects.

Scanned copy of the Bill and the Guarantee card attached.

Your unhappy customer
Mrs.Savithri Rao
Mob.[protected] / [protected] Res.[protected]

Flat No. C-602, THE PEARL SOCIETY
Next to PMC School,
Off: Bharathi Vidyapeth High School
Opp: Core Fitness Club/ Shamrao Vittal Co-Op Bank.
MITCON -MOZE College Road
Balewadi, Pune 411045.
This is the worst company one could ever encounter. I have purchased 2 set of libra mattresses. Sagging started very early but at that time the dealed told me that its not sagging its minor adjustment which is normal. After sometime however i made a formal written complaint to the company .After 2 months of the complaint and after numerous telephonic converstaions ( In which one of the conversations was with the owner of the company) tand enormous efforts they replied that submit your complaint once again as our previous executive has left the job. when i did it again then for one of the mattresses they offered me a discount of 2100 approx in case i purchase a new mattress. I agreed but afterwards their executive stopped picking up my phone and failed to delivernot only in the committed time but even after many extensions . when i asked the dealer, through which i was in continous touch with the company, the executive replied to him that dont bother the company we will deal with our coustmers as per our wishes.
Now since no potion left and i have suffered a lot, i have decided to purchase a new set of mattress of any other company. However i have also decided to lodge a formal police complaint for cheating against the company in the nodia sector-2 Police station, and also a formal legal compalint in the Consumer forum. I am also looking about the options available for representaion my case infront of the competant authority so as to get their ISO certification cancelled.. However at present i am suffering, both mentally and physically.

The only thing i can say is that DO NOT GO FOR LIBRA MATTRESSES.
Glad to read this as i cancelled to buy Libra mattress at the very moment after reading this
Agreed the worst service ever. they are not even responding and attending the complaints from last 6 months. Never buy this brand people are so unprofessional and never provide you the accurate update. This is the first customer complaint center whose support number comes switched off even on the working days.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Maharashtra
    India
    File a Complaint