Home Shop 18 — No reponse from the purchaser

Address:

Indore, Madhya Pradesh

i have purchased online XOLO Q1200 Mobile from homeshop18 channel of Rs. 6824.00. i received the product on 1st April 2015. the mobile getting hot from back side, hang during use and network goes out and i call homeshop18 customer care on 2nd of April 2015 for either replacement or refund of my money. They agreed for refund and told me to courier their product on their address which was send to me by their sms service. when i approached various courier companies, they either denied to take the courier on their said address or either they said that they do not take electronics item in their courier. even i go to India post to parcel the product back to homeshop18 but they also deny to take the electronic items. so when i call customer care of homeshop18 for other alternative address, they deny to give and said that i have to courier them on that address only. i tried several times for help from home shop 18 for arrangement for reverse pick up of their product but they deny every time for reverse pick up. every time they just registered my complaint and assured me to call after after 2 days but no call till date is received from them. . so now i don’t know how to send my product back to homeshop18 and till date no help is received from them in spite of several calls for help from them. please help me. the details of courier companies to whom i approached is as follows. 1. maruti courier- dont have delivery on said address 2. DTDC Courier- dont have delivery on said address 3. Blue Dart- dont have delivery on said address 4. First Flight- dont take electronics items. 5. India post- dont take electronics items. details of their address and product: order no.[protected] suborder no.[protected] NITC P. LTD. TCI SCS. C/O Acorn Warehouses and Logistics park Block 3, 68, Vill- Kapriwas and malpura, Taluq- Dharuhera, Rewari- 123106