[Resolved]  Home Shop 18 — non delivery of descripent product even after 37 days

Please have a glance over following incidental sequences- 1. I have ordered 2 units of quantum USB speakers on 20 jun 14. 2. The product delivered in a box having folio leaflet on it saying it contained 2 UNITS OF QUANTUM USB SPEAKERS and costing INR 490 on 23 JUN 14. 3. On opening the box we found that it contained ONLY 01(ONE) UNIT OF SPEAKERS and hence the complaint number[protected]. 4. After repeatedly calling to costumer care they shipped the product again at 25 JUN 14, after approximately 01 month of complaint. 5. At 27 JUN 14, the said courier service, which was FIRST FLIGHT courier, returned saying it is NO SERVICE STATION. 6. AT 07 JUL 14 the product was returned to manufacturer as shown on the website of FIRST FLIGHT COURIER by tracking the consignment number given by homeshop18 customer care executives. 7. The same case is informed to customer care executives through many calls and each time I was assured that I'll get the descripent item within 3 to 5 working days. Whenever I called to homeshop18 customer care I was only told to wait for 3 to 5 working days more from that particular day. 8. After continuous befooling by customer care, I called homeshop18 at 30 JUL 14, and heavenly they said to me that they have got a COMMENT FROM BACK SIDE that I HAVE TO RETURN THE UNIT I AM HOLDING TOO. 9. As I told the case to the MR RISHABH, SENIOR CUSTOMER CARE EXECUTIVE and informed that the unit I already got is being used and if he want to get the used unit returned he said that he is writing a mail to concerned department that the other unit is being used and is not in condition of being returned. He asked me to wait for NEXT 48 HRS. Now the matter is that IS THIS CONDITION IS SO CRITICAL THAT A DESCRIPENT UNIT CAN NOT BE DELIVERED IN 37 DAYS. I am too embarrassed by this all sequence as I have not got the product even after 37 days, when the site is claiming the delivery within 5 working days, no in one but multiple times. I wish to Convey this all matter for a speedy clearance. -- Best Regards Narmeet Singh Senior Engg IAF [protected]