[Resolved] Home Shop18 — Spice MI504 defective mobile delivered and not been replaced from 13 days

Rahul Chawda

from Mumbai, Maharashtra

Address:

Jabalpur, Madhya Pradesh

Home shop 1 8company is not interested in giving the solution after selling the product.

i have been order a Spice model MI 504 from HOMESHOP18 on 21 march 2014. After a week i have been recived that product on 26.march 2014 at 9.00 o clock after reciving a phone i put it on charging for 8 hrs and since morning i insert a sim and get start from start buttom its sim that the mobile not working like display not working. at the same day i talk to castmer care fro the same and he advise that please send this product to home shop18 we will immedeatly replace but since from 27 march 2014 from 05.April 2014 there is no response and from toady's till the time there is no positive response.

Rahul Chawda.
[protected]

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Aug 13, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Rahul,

This is to inform you that a new replacement order has already been placed with order number[protected], and we ensure you to get the payment adjustment done from your old order at the earliest to process the new order.

We are really sorry about all the inconvenience caused to you.

Request you to kindly wait for 4-5 working days to get this issue resolved.

Regards,
Home Shop 18

Rahul Chawda

from Mumbai, Maharashtra

Dear TEAM,

With reff to your complaint no: 99497703 against above order no kindly confirm the status for the same.

Rahul Chawda

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Rahul,

We hope your query has been resolved.

For further assistance contact us on:[protected]

Regards,
Team-Homeshop18