Homeshop 18 — Delivered Substandard products and not refunding money, customer service executives are very rude

Address:

Bangalore, Karnataka

Order No:[protected]. Received the delivery on 7th February'14. The product was of such bad quality and finishing that I had to ask for replacement. They told before 10th February the courier person would come for reverse pick up and collect the parcel. No one turned up. On repeated follow ups with Home Shop 18, the courier person came to the residence address during office hours. Due to this I had to give a request to Home shop18 to change the address to my office address for reverse pick up. I even got confirmation call from HomeShop18 confirming the change of address to the new address which was my office address. Two days later courier person again gives me a call stating that he was at my residence address for reverse pick up. On calling up HomeShop18 to know why it happened, they said they had not updated the new address and hence the same was not communicated to the courier person. After hearing this, I raised another complaint asking for complete money back and to send the courier person as soon as possible to the office address and collect the parcel. This complaint was registered on 15th February and money back was promised to be given in 7 days, which means by 22nd the amount should have been credited. Today its 22nd February and on asking the status of money back with Home Shop 18, they said they can't credit the amount unless they get the product delivered back to them and moreover they can't change the address anymore. In addition to this, between 15th and 22nd February the courier person came once again to my residence address even after my second request for change of address. There is absolutely no co-ordination between Home Shop 18 and their courier team(Blue dart in my case). And moreover, their service executives are very rude and do not know the policies properly. Attached is the pic