[Resolved] Homeshop18 — Defective product supplied

sivaprasad@hs18

from mysore, Karnataka

Address:

Mysore, Karnataka

I have purchased a Handy Vaccum cleaner from HS18, it was not functioning from the first day itself. I have given
several complaints thru phone and emails. Now they are telling to return the product and asking me to wait for 10 days (that also there is no guarantee that replacement will get). Please find below the Order no and Suborder no.

Order No.[protected]
Sub order no. 87759939

My complaint no registered with HS18 are given below.

email send to customer care 614092 dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 23.09.14

With their messages they are telling they will respond with in 2 working days.

But in my case they have taken 1 week to respond and asking me to send back the product, after showing customer complaints in portals whether i can send back the product with out any fear? that they will replace with a new product or a refund?

We request kindly stop their broadcasting in TV Channels atleast some other customers will not be cheated.

Kindly give me a favourable reply.

Sivaprasad.K
[protected]

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Oct 07, 2014

Updated by sivaprasad@hs18 HS18 called me on 04/10/14 and promised me to take back the product with in 72 hours. Today 72 hours completed. Still
they have not responded.

Sivaprasad.k

Oct 07, 2014

Updated by sivaprasad@hs18 Today at 8.55 pm, i have received a call from HS18 and asking me Rs. 25 for returning the above product, i told i will not kgive any single paise for sending back the product. I told to them that i have already registered a complaint on consumer court, then they are telling what the consumer court will do?

Please do something. Once again requesting you to stop their broadcasting in TV Channels. Atleast some others will not be cheated.

Sivaprasad.K

Oct 26, 2014

Updated by sivaprasad@hs18 According to their last reply(18/10/14) they told they will refund with in 7-8 working days, yesterday also i asked to their customer care
they are asking to wait for 7 more working days.

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Comments

vishu.creative

from Pune, Maharashtra

I have purchased a ROTI MAKER from HS18, it was not functioning from the first day itself. I have given
several complaints thru phones. Now they are telling to return
the product through currier and currier morney pay bye me.. thy don't pickip from my address. and asking
What money back Guarantee.???

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Siva,

Please accept our sincere apologize for the inconvenience caused.

As discussed, the request for reverse pick up will be done within 72 working hours.

Once the reverse pick up is done, the replacement order will be delivered to you within 7-8 working days. Kindly co-operate.

Regards,
Homeshop18

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Vishu,

We sincere apologize for the inconvenience caused to you.

I request you to share the order number for further assistance.

Regards,
Homeshop18

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Siva,

Sorry for the delay.

The replacement order will be delivered to you within 7-8 working days. Kindly co-operate.

Regards,
Homeshop18