[Resolved] Homeshop18 — delay for product pickup and refund payment | |||
To the manger Home shop 18 Dear sir/Mam my name is Bharti Rawat I am very old customer your I have order 12pcs towel set from your side I am really face out very bad experience from ur co. side ur services is very poor no boday responsible in home shop 18 i am daily doing ph call pls pickup the product still I am waiting not given any update home shop 18 really very un professional people are working. pls i am request again urgent take action and pickup product and send my refund . Bharti Rawat order no[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I had placed an order (order number[protected] on 15.12.2014 for semi stitched hiba anarkali dress and i got the parcel on 19.12.2014. But when i opened the packet, there was a completely different dress. It was not the dress which was shown on the site. I immediately called the customer care for return and refund ( complaint number[protected] and i was told i will get a call back within 48 hours and will be guided further for the return and refund procedure. But after following up, I got the call only on 23.12.2014, which is 5 days after the lodge of complaint. Again, to my distress, on receiving the call, I am further told that I will again get a call within 48 hours for the further procedure on returns and refund !!! Imagine the trauma i am undergoing !! Now I dont know when wil this 48 Hours come up !! Considering the serivces provided by flipkart, jabong etc I have made a grave mistake by ordering from Homeshop18. Homeshop18 is here only to loot the customers and nothing else. I request to please help me get back my refund .
Reply
Hi Bharti,
Apologies for the inconvenience caused.Kindly re-pack the product in the original packaging. Reverse pickup of your product will be done within 72 hours.
Regards,
HomeShop18!
Apologies for the inconvenience caused.Kindly re-pack the product in the original packaging. Reverse pickup of your product will be done within 72 hours.
Regards,
HomeShop18!
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