[Resolved]  Homeshop18 — Dont buy any product from Home Shop18

Address:

Chennai, Tamil Nadu

I booked a 32 piece kitchen pet bottle set for Rs.1999/- along with a gift coupon worth Rs.300/- with Home Shop18. Till the date of delivery they were sending SMSs and emails saying that the product is dispatched, that it would be delivered on this date, even when the house was locked they sent me email and sms saying they would deliver on an alternate date. They followed up so well till they delivered the product and got their payment. But they sent me only the kitchen set and no gift coupon was there in the parcel. I called them up and registered a complaint on 19th June 2014 at their call centre. Till date neither have I received any gift coupon nor a proper response from the Home Shop 18 people. They say that they have sent the gift coupon number through SMS. But so far I have not received any such sms. Best part is every time I call to complain at their call centre a complaint is registered and I receive a complaint registration number through sms. If a complaint registration number is received through sms how come I am not receiving the gift coupon through sms and why cant they send me the gift coupon through email or a hardcopy through courier. This shows that they have not sent me the promised gift coupon and i am cheated. The amout of Rs.300 gift coupon is not a big amount but why is this company making such offers and later cheating people by not sending what was promised. Hence people beware of such offers and think twice before anyone books such products though online or through TV sales channels.