Homeshop18 — higher management

Address:

Gautam Buddh Nagar, Uttar Pradesh

hi, This complaint is basically on Atrash Aman, Sukanta Das and anshu wasan, please stop forcing advisors to make a call rude, in the interview hr will tell there is no target as such, but when a executive enters the operations floor then he/she comes to know that there are three targets which has to be met which forces advisors to wrap call fastly which makes 1 or 2 calls a bad one, and one thing if you are terminating any advisor first see the past record and then take the action as per your hierarchy, many times this thing has happen when 1 time a advisor got complaint from the customer end and your management asked to resign, and if that thing falls under ztp then there should not be ask to resign then it should be termination only in which you wants to give 3 mnths salary. 2 thing please stop making fools of the customer, eg: if you are showing jensons buy 8 pc and get 8 pc free set in 1499, then plz make it clear that what customer is getting, and maximum mobiles tablets which goes air on daily basis these all are outdated models, 3 please penalize seniors also for not doing follow up in time to time in maximum scenarios when a fresh complaint comes then your advisors asked for the call back in 72 hours but it generally takes 7 days or more or in maximum complaint your postsales mention that "call twice but unrecheable" which is truly wrong, 4 thing if mr sandeep malhotra wants a good customer care service then please dont hire any person in 8-9000k becoz in this amount never you will get a good advisor .