[Resolved]  Homeshop18 — Home Shop18-Defective item received

Address:

Jalandhar, Punjab

My order no.is[protected]. I have ordered for Brides Galleria 2014 by Sanskruti Seller: Alex Jewellery Pvt. Ltd on 17th Aug-14 and got the delivery as on 20/08/14 with 2 defective items and I have informed to their customer care no, and I have been assured that they will pick the product and will give me the another one with in two days, then after 4 days I called them back and again told him everything regarding my order.So he suggested me to wait for more 4-5 days as he forwarded my problem to their higher branch or customer service.I have called them atleast 10-20 times.But they are not giving me proper reply or any answer regarding my order.I bought these sets at 1999Rs, as two items are defective.If they can't send the same one they should return return the money of two sets.