Homeshop18 — [Homeshop18] CASE ID:[protected]

smartyn13r

from Andheri, Maharashtra

Address:

Mumbai City, Maharashtra

Hello Team, I had placed an order and I placed a request for returning the same. But today I received a call that it cannot be returned. Order No:[protected] Mobile No. [protected] I need a return to be processed for the same. And as per the Return Policy I placed the return request before 48 hours of receiving the delivery. After continuous follow-up with Homeshop18 Customer Care I receive such inconvenient reply. ESCALATION REQUIRED. Please call on [protected] for resolution. - Vasant Ambre

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Basant,

We are working to resolve your concern and will get back with an update at the earliest.

Regards,
HomeShop18

smartyn13r

from Andheri, Maharashtra

Hello Team,

I'm still waiting for the replacement...

Due to your executives mistake, I am suffering in delay in delivery

Please call on [protected] for resolution.
-
Vasant Ambre

smartyn13r

from Andheri, Maharashtra

Your executive placed the order[protected] on Mar 18

again he called and stated that due to his mistake, he placed the order on Cash On Delivery.
He then placed a new order[protected] on Mar 24
he also promised that i'll get the product at the earliest but I haven't got it yet.

I don't understand why such a delay now...

If you don't know your policies well, let me know. I can file a Case against the Company for such experience.

Thank You for your inconvenience.