[Resolved]  Homeshop18 — I actually order spice 425 x3g mobile and they send spice xlife 350o so i want replacement

Website:www.homeshop18.com

I (hanumansetti mohan krishna) have order the following mobile on[protected]. i. e. details of mobile mentioned below
Order no:[protected] order date[protected], suborder no:[protected] mobile modle spice 10.16 (4 inch) dragon trail 3g android phone -425-grey. price :2599
My mobile no: [protected] & mail id : [protected]@gmail.com

But, i have recevied the following mobile on[protected]which is different from the requried one. the details of received mobile details are maintain below.
Order no:[protected], sub order no:[protected] mobile model is spice xtra –touch-350dt-blue. price : 1999
Please replace the mobile as early as possible.
Thanking you sir,
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Jul 31, 2016
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Jul 11, 2016
Updated by Hanumansetti Mohan
With photo

Complaint comments 

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With inside parcel they send spice xlife 350 model with photo

I cal to homeshop18 customercare and they send SMS to my mobile no.
Dear Customer, to return your HS18 Order No.[protected], Pls pack it properly & paste "Suborder No[protected], Mobile No-[protected], Add-NITCPL, TCI Supply Chain Solutions, C/O Acorn Warehouse's & Logistics Park, 68, Vill - Kapriwas & Malpura, Taluq- Dharuhera -, Dharuhera-123106". Pls call us on[protected] to share courier details.
I send the order no[protected] to return through Indian post

I add photos also
My mobile no [protected]
They taken to send the parcel amount is 157 rupees
As possible as please replace what I am order(spice xlife 425 3g mobile) but u send the spice xlife 350 model so I am return.

what is status

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