[Resolved] Homeshop18 — Item not received | |||
Dear Sir / Madam, Good Morning, I would like to inform you that I bought "PUMA Hamper of 6" last week from Home Shop18 and I was supposed to get 6 items in the combo however I received only 5 items (T-Shirt was missing). I immediately called the customer care executive and lodged a complaint. After 3 days I get a call from Home Shop18 regarding the complaint and that guy told me that we will refund you 300 rs against the lost item. I said no to it as I want the item which was listed in the combo pack. I think they are just misguiding the customers I am sure that t-shirt was not there in the stock but still they took the order and now they are not able to deliver the product. This is a clear sign of cheating with the customer... Kindly look into this and take appropriate action in the interest of customers... COmplaint #[protected] Order #[protected] Thanks & Regards Lijo David [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Thanks for your prompt response on above escalation. One thing which I would like to suggest here is that you guys also respond in the same manner which you expect from your us (customers).
Just want to share an example here for better understanding - I bought "Zaveri Pearl Set' worth Rs 2199. I wanted to gift that to my wife on her birthday so I did not opened it for 4-5 days. On her B'day when we opened that box couple of sets were damaged/defective, I immediately called the customer support officer for complaint and he said we cannot entertain the issue as you did raised the concern within 48 Hrs. I agree that this is the policy of Homeshop 18 but still I think sometimes it is better to think from customer perspective rather than loosing him/her this is what is called as Customer orientation and customer delight. I requested multiple times that please change the product, if required I can pay extra charge for that but still there was no solution provided to me. This is the only reason I was so harsh and blunt while talking over phone.
I really don't care about 450 rs, for me the service is more important.
Regards
Lijo David
Just want to share an example here for better understanding - I bought "Zaveri Pearl Set' worth Rs 2199. I wanted to gift that to my wife on her birthday so I did not opened it for 4-5 days. On her B'day when we opened that box couple of sets were damaged/defective, I immediately called the customer support officer for complaint and he said we cannot entertain the issue as you did raised the concern within 48 Hrs. I agree that this is the policy of Homeshop 18 but still I think sometimes it is better to think from customer perspective rather than loosing him/her this is what is called as Customer orientation and customer delight. I requested multiple times that please change the product, if required I can pay extra charge for that but still there was no solution provided to me. This is the only reason I was so harsh and blunt while talking over phone.
I really don't care about 450 rs, for me the service is more important.
Regards
Lijo David
Dear Lijo,
Please accept our sincere apologize for the inconvenience caused.
The refund cheque has been dispatched via First Flight courier and the AWB # D[protected]. The same will be delivered on priority.
Regards,
Homeshop18
Please accept our sincere apologize for the inconvenience caused.
The refund cheque has been dispatched via First Flight courier and the AWB # D[protected]. The same will be delivered on priority.
Regards,
Homeshop18
Dear Lijo,
As per First Flight courier, the refund cheque is delivered to customer on 04/10/2014 and received by Jyoti.
Regards,
Homeshop18
As per First Flight courier, the refund cheque is delivered to customer on 04/10/2014 and received by Jyoti.
Regards,
Homeshop18
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We sincerely apologise for any inconvenience caused.
As discussed, we're processing partial refund of Rs 450 for T-shirt in the name : Lijo David. The same will be delivered within 7-8 working days.
Regards,
Homeshop18