[Resolved]  Homeshop18 — Manufacturing defect in product, HS18 refuses to return/refund

Address:

New Delhi, Delhi

This is an unexpected response from such a famous online shopping website. I bought a product for Rs.7000, it was a combo offer, I ordered Bhalaria Dinner Set and a cassarole set was there in the combo offer. I received(not even asked before delivery) the product on 22 march 2014. I checked everything on 24th and found that one of the casseroles has a manufacturing defect in it. I called the customer care of HS18 but to my surprise they simply said its out of 48 hrs now and we would not entertain any complaint on the product. I was stunned. This was not expected from them. Then after repeatedly calling them they provided another contact number of mumbai saying this is the manufacturer's number I should complain directly there. I tried talking to them (Bhalaria side) they simply said if the defected product is Bhalaria's then they can help but since the cassarole set(which was in the combo offer) isn't of Bhalaria's make therefore they also denied of any help. Now I want to register a complaint against HS18. Either change the defected product or fully refund my amount and take back the whole product. Unaccepted and rude behaviour of HS18. Never expected this. Order number: [protected]