[Resolved]  Homeshop18 — no refund inspite of item returned to HS18

Address:

Kolkata, West Bengal

I Sabita Sahoo (mis spelt as Savita Sahu in cash memo) received one diamond batique by Mini Muskan on 6/9/14 by courier vide order No.[protected] DT 3/9/14 Suborder no 86691363, Invoice no. MINI/14-15/12599 dt 3/9/2014 for Rs. 1599/-. I raised a complaint on 6/9/14 (complaint no.[protected] as necklace was tight to my neck and I did not like when I saw the item physically and returned it by Indian Post Regd Parcel on 8/9/14 (7/9/14 being sunday) as per address given by HS18 through SMS "Mini Muskan 10 Ram Dhan Ghosh lane, Belurmath, West Bengal-711202" which was received on 18/9/14 as per computerised data of HS18. But surprisingly I got back the item again on 23/9/14 and called to HS18 on same day. I was told that refund is under process..How the item could be returned once it is received by HS18 is my doubt. It seems that data in computer has not been updated. I contacted Minimuskan over telephone they told that the office at 10 Ram dhan Ghosh lane has been closed that's why the item has been returned to you but you send again to our office at 8, Amartala Street, 2nd floor, Room No.202, Kolkata-700001. I lost Rs.39/- by sending item in a wrong address given by HS18 i.e. 10 Ram Dhan Ghosh lane. I sent the item again by Indian post Regd parcel on 8/10/14 in address 8, Amartala Street, Kolkata and confirmed on telephone that the item has been received by them and they told to contact HS18 who will process the refund. I contacted HS18 on 20/10/14 but they told the same thing that the item is received on 18/9/14 & refund is under process and you will get SMS by evening but no result. I hope you can do something but I can say Company is losing its reputation. My Email address is [protected]@gmail.com Mob [protected]