[Resolved]  Homeshop18 — No replacement till date of the bad quality product received

Address:

Pathankot, Punjab

I ordered My Make up Collection by Color Care Seller: Proveda Herbals-T bearing Order No.[protected] on 1 Nov 2014 and the same is received to me on 11th Nov 2014 in a bad shape the photographs and the complaint of the same is registerd with the Home Shop 18 the same day that is on 11th Nov bearing Complaint Number[protected]. The HomeShop18 people told that no problem you can send the same packet that is received through courier back to us and in replace you can order anything from the site within the same price i.e. Rs. 999 and we will courier the item whatever you choose. The same packet that I received in bad condition I returned back through a good courier company that costs me Rs. 170. on 1st of December and same reached to the Homeshop 18 people on 4th of December that they confirmed me telephonically. But till today the replaced item( Studed Jewellery Collection by J Pearls) Product Code[protected] they told to give isnt sent by them. I telephonically called them number of times but they are giving one excuses or the others but not sending the same and giving dates that will couries this date and that day. Fedup by the response of the people in HomeShop 18.