Homeshop18 — NON SUPPLY OF SHORT SUPPLIED ACCESSORIES WITH MOBILE PHONE

Address:

Mumbai City, Maharashtra

I HAD BOOKED SWIPE SENSE MOBILE PHONE ON 05.09.2014 THROUGH SBI DEBIT CARD PAYMENT ON SAME DAY. AS PER ORDER THERE SHOULD BE ONE MOBILE HAND SET, TWO BATTERIES, CHARGER, USER MANUAL AND ONE FLIP COVER IN THE BOX. BUT I HAVE RECEIVED THE BOX ON 13.09.2014 AFTER LAPSE OF 2 WEEKS WITHOUT FLIP COVER . IMMEDIATELY I HAD BOOKED COMPLAINT ONLINE TO CUSTOMER CARE REPRESENTATIVE. DISPITE THIS NO ACTION WAS TAKEN BY HOME SHOP 18 TILL 22.09.2014. ON 22.09.2014 I AGAIN ENQUIRED ABOUT THE STATUS OF MY COMPLAINT BUT NO SATISFIED RESPONSE RECEIVED FROM HS18. THEN I HAD REGISTERED/SUBMITTED TICKET ONLINE TO HS18. ONLY AFTER MY COMPLAINT ON 22.09.2014 HS18 CONVENYED MESSAGE IN REPLY THAT THE SHORT SUPPLIED ITEM WILL BE DELIVERED BY 27.09.2014 AND CLOSED THE TICKET. I AGAIN SUBMITTED ANOTHER TICKET BUT THE SAME HAS ALSO CLOSED WITH NO CLEAR REPLY. NOW THE STATUS OF ORDER IS "DELAYED". FURTHER THE MOBILE HANDSET HAS PROBLEM OF PRIMERY CAMERA AND OTHER FUNCTION WHICH WAS DEPOSITED AT SWIPE SERVICE CENTRE, MUMBAI ON 24.09.2014 (WITHIN 10 DAYS FROM THE DELIVERY) FOR REPAIR BUT THE SAME HAS FURTHER DESPATCHED TO Swipe Telecom LLP OFFICE PUNE FOR REPAIR WHICH IS STILL NOT RECEIVED. AS ON DATE 30.09.2014 I HAVE NOT REVEIVED FLIP COVER AND THE HANDSET FROM HS18 AND from Swipe Telecom LLP